BlogPosts

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Why Isn’t Managing Your Staff Getting Any Easier?
If you’re like every dentist I’ve ever consulted with, you’re managing the performance of your staff using random and erratic acts that are the result of trying to solve problems after they occur.In working with dentists and creating a GOOD Job Description, I discovered that a typical GOOD Job...  Read More
#89: Interview with Jason Siruchek, Dental Elevated
We interview Jason Siruchek of Dental Elevated to discuss technology, teamwork, and direction.#89: Interview with Jason Siruchek, Dental ElevatedPodcast Highlights A new way for dental offices and staff to get what they need in an efficient manner! What is dental elevated? ...  Read More
The Dental Road Warrior Episode 1
Your Accountant and the "Contractionist Model" of GrowthThe Dental Road Warrior Episode 1  Read More
What Mission Impossible Can Teach Us About Staff Traiing
Go on, admit it.You’ve had staff perform poorly in the past. And you know that part of their poor performance is due to lack of training.It’s OK. We’ve all done it.We’ve all experienced the guilt that comes from knowing that we’re at least a little to blame for a staff...  Read More
The importance of first impressions - It starts with the first phone call!
Here at, we believe that training and being consistent are key ingredients for having a successful practice. Our dental practice experts can't stress enough the importance of phone training andhavingappointments scheduled over the phone.When someone is looking for a dentist, the first thing they...  Read More
STAFFING TOOL – 1 to Upgrade your ENTIRE Career
STAFFING TOOL – 1 to Upgrade your ENTIRE Career What motivatesemployeesto beTHEIRbest?Of all the tools for staff management, there is 1 that gives you the most insight. Today, you’ll hear how to use the EXACT tool Jayme uses and...  Read More
Conversion Whale Introduces New Phone Training Program For Existing Clients
At Conversion Whale we are always looking for new ways to help our clients. Our mission is to deliver a turkey digital marketing solution for dental practice.In order to do so,we have considered all the aspects of what a dental practice does on a daily basis.We believe thatphone training is a...  Read More
Four Ways to Shut Down Gossip Amongst Dental Staff
Though workplace gossip may seem innocent enough, sometimes sharing information can be damaging to the image and respectability of dental staff and the practice as a whole. Sometimes dental office gossip and negativity can also find its way into meetings or exchanges with patients. It could come in...  Read More
Categories: staff training
VICARIOUS LIABILITY OF DENTAL STAFF MEMBERS
In today's legal environment, a owner of adental practice may be vicariously liable for the errors and omissions of staff members. As a general rule, the risks are clinical in nature, however, a substantial amount of errors or omissions occur as a result of miscommunication. In matters of...  Read More
Top Practice Mistakes with Sandy Pardue : Howard Speaks Podcast #32
Sandy Pardue and Howard Farran talk about staff problems, lack of systems, staff training, broken appointments, patient retention, and more!  There’s a reason Sandy is considered the gold standard in practice management.Listen to the Show on iTunes to listen on iTunesListen to the Audio Here:     ...  Read More
Staff Training, Checklists and Correction
TrainingThe most effective way to lower your overhead is to provide routine and repetitive internal training to your staff.The whole concept of "apprenticing" an employee has virtually disappeared with most practice owners vastly underestimate what it takes to effectively train staff. It is an...  Read More
Categories: staff training
A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software with recalls, incomplete treatment, reactivations[patients that have not...  Read More
Consultant Tip: Appointment Wrap Up
Follow these steps at the end of each appointment with all patients to make sure you "wrap up" the patient's visit with positive communication while preparing them for their next appointment.STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing the...  Read More
Correcting Dental Employees
The key to compliance is having a Dental Office Manualwith all policy put together in a format that requires written attests that each policy has been read and agreed to.Then when policy is not followed a system to correct people is as follows:1. When a policy, procedure or system is violated you...  Read More
Categories: staff training
How’s Your Phone? You Won’t Believe How Badly This Doctor’s Phone Was Answered…
“No one should ever treat customers as an interruption. On the contrary, customers should always feel welcomed and encouraged to interrupt us whenever they want to.”– Shep HykenYou can’t believe what goes on out there in telephone land behind your backs, Doctors.The other...  Read More
Does Your Dental Office Have An Ultimate Referral Procedure?
One of the procedures we are really proud of at Active Dental is how we refer our patients off for specialist dental care. And what we do.So much so, that we incorporated this courtesy into the Ultimate Patient Experience Programme as the Ultimate Referral Procedure.Let me explain…Firstly,...  Read More
Five Reasons Why Working Out of One Treatment Room Only Is Killing Your Customer Service.
I’ve been operating my own Dental Office now for coming close onto twenty seven years. For twenty five of those years I’ve operated and treated my patients and clients out of two treatment rooms, mainly alternating from one room to the other. So extensively, I’ve operated a...  Read More
Are Recalcitrant Team Members Killing Your Business?
One of the difficult things to do in running a dental office is the management and control of staff and team members and performances.As far as I am aware, there is no real formal training in the skills of Human Resources [HR] for dental undergraduate students.Sadly, often in my travels to various...  Read More
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could have...  Read More
Building Your Practice with Emergencies and "Emergencies"
An emergency, according to the American Heritage Illustrated Encyclopedic Dictionary, is “an unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate action.” When quotation marks (“ “) are placed around a word, it means the word is...  Read More

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