Displaying 1-25 of 30
1 2
Page 1 of 2
Episode 3 - The Front vs. The Back
There’s a conflict in your practice. It’s a conflict between your administrative office and your treatment coordinators. What happens when your team is at odds what happens to your productivity? It’s pretty obvious that productivity goes down. So what causes this? It’s about communication skills;...  Read More
The Dental Road Warrior Episode 1
Your Accountant and the "Contractionist Model" of GrowthThe Dental Road Warrior Episode 1  Read More
In my previous post I wrote about the power of personalized handwritten notes. Today, I want to use the example of "thank you for referral" to demonstrate how you can create a system for everything you do in the office.You need systems to be consistentTrue, the idea of handwritten notes is a very...  Read More
Building Trust
| Shaun Keating + Dr. Dennis Murphy DDS |Dr. Dennis Murphy DDS is an experienced family dentist who had been practicing dentistry since 1977. He believes in minimally invasive dental techniques and has the desire to get to know each one of his patients making his job more rewarding. Dennis likes to...  Read More
Do you often get handwritten "thank you" notes from people? You probably do get a couple here and there from some especially grateful patients. How does it feel? To me it always feel special. A person bothered to find a nice card, to find some time, to hand write and to mail it. I still keep "thank...  Read More
HR Audit Checklist - Communications
Vital to the daily operations of a practice, no matter the size, is a clear communications policy that allows employees to access concise information regarding their rights and responsibilities both under practice policy and the law.Documents to Review: Employee Handbook Employee handbook...  Read More
Confirmation Calls: What You Say Is Not as Important as What You Hear
A hot topic in our industry is how to get patients to show up to their appointments. Many dentists and staff think what is said during the confirmation call makes the difference in decreasing their cancellations and no shows. I am asked all the time for scripts for this and I am completely against...  Read More
The Magic Question for Higher Case Acceptance
In observing thousands of patient exams and case presentations, I’ve come across the singular, biggest obstacle dentists have with case acceptance; they assume. They assume patients only want to focus on one thing or they assume patients want to focus on everything. They assume patients...  Read More
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
3 simple and effective ways to give your patient an unforgettable dental treat
Let’s face it, patients don’t look forward in anticipation to visiting adentist. It is usually a very uncomfortable moment for them and that makesanxious when they step into your office.Apart from the price,many other factorssuch as the smell of surgery, fear of needles and sound of the...  Read More
How To Get Rid Of Cancellations Once And For All
Frustrating aren’t they?Patient cancellations, I mean. You have a full day booked, but then out of the blue people cancel.Or worse. They fail to turn up for appointments.So your full day becomes full of holes.And if you’re not careful, you’ll never see those patients again....  Read More
How Technology Improves Patient Communication
Technology can be used to improve communication with patients,sometimes in simple ways. This could mean adding phone lines to be able toaccommodate more calls at once or creating a well-designed and up-to-datewebsite that can convey important information to both potential and currentpatients....  Read More
The Importance of Effective Communication Between the Dentist and Dental Lab
“Communication is the key to success in cosmetic dentistry/laboratory relations”5. To accurately fabricate dental restorations, effective communication needs to exist between the dental lab and the dentist to ultimately provide dental patients with the best dental care. The...  Read More
How Your Body Language is Alienating Your Team and Repelling Your Clients
Maybe it's actually NOT what you are saying. Your non-verbal communication is speaking louder than the words coming out of your mouth. Over 2/3rds of your communication is non-verbal, over half is specific body language. Think you might need to know what you are really saying to those you work with...  Read More
Creating a Culture of Success: The Culture Equation- Audio
Building a culture in your office On a recent Dentistry Uncensored podcast with Dr. Farran, Dino Watt, The Relationship Expert discussed how to build a deliberate culture that you want in an office instead of a culture by default.The...  Read More
The 3 Most Important Relationships That Will Transform Your Practice: Audio
The 3 Most Important Relationships that will Trans If a dentists entire business is built on relationships, why don't we focus more on how to build them stronger? In this training, requested by Dr. Farran, practice mentor Dino Watt explains...  Read More
Understanding How Your Body Language is Effecting Your Practice- Audio
Understanding your Body Language Maybe it's actually NOT what you are saying. Your non-verbal communication is speaking louder than the words coming out of your mouth. Over 2/3rds of your communication is non-verbal, over half is specific...  Read More
Commitment, Improvement…& Cutting Yourself a Break
It really shouldn’t come as any surprise- but it still catches me off guard at courses. I see the reaction from attendees but I also catch myself having the same reaction even after 20 years of clinical practice and over 12 years of teaching. We attend courses to be inspired, increase our...  Read More
Leadership in the Dental Office: Understanding Personality Types
Leadership in the Dental PracticeUnderstanding Personality TypesAugust, 2015“The makeup is simply an extension of the personality and colors,clothing, makeup all express something.”Gene Simmons“I told mypsychiatrist that everyone hates me. He said I was being ridiculous -...  Read More
Creating Harmony in Dental Care
The age of digital dentistry is here andis a platform to improve communication and collaboration between dentists and patients.Until recently, educating the public regarding oral health, or available dental care options, had been challenging: the subject was minimally taught in schools, there were...  Read More
Leadership in the Dental Practice: Retaining Valuable Employees
As long as the world is turning and spinning, we're gonna be dizzy and we're gonna make mistakes. Mel BrooksI’m not sure I agree with you a hundred percent on your police work there, Lou. Marge Gunderson, Fargo (1996)In this series of blogs, we’re discussing Leadership. In June, I...  Read More
Leadership in the Dental Practice - Recognizing & Meeting Needs
Leadership in the Dental PracticeRecognizing and Meeting NeedsJune, 2015"And I-I said, I don't care if they lay me off, either. Because I told, I told Bill that if they move my desk one more time, then, then I'm, I'm quitting. I'm going to quit. And, and I told Don too, because they've moved my...  Read More
Entrepreneur's TIP #9:  How To Say What Must Be Said
Have you ever been ina situation where someone else has made the decision for you as to what you should or should not be doing? It usually does not sit well with us. It's not that they are requesting us to do something illegal or unethical. It's more that, in their opinion, what they request or...  Read More
Dental Practice Management: Communication, Influence, Leadership
"Leadership is the art of getting someone else to do something you want done because he wants to do it" --Dwight EisenhowerAccording to Webster’s Dictionary, communication is "A process by which information is exchanged between individuals through a common system of symbols, signs, or...  Read More
[DIAGRAM] Core Elements of Effective Communication
Effective communication can sometimes be challenging. As a marketeer, I spend a lot of time and brain energy focused on how best to convey sometimes complex topics or teach intricate concepts. I have found it helpful to think of communication itself as the arrangement of three core elements:...  Read More
Displaying 1-25 of 30
1 2
Page 1 of 2

Total Blog Activity

Total Bloggers
Total Blog Posts
Total Podcasts
Total Videos


Townie Perks

Townie® Poll

Do you rent or own your office space?

Site Help

Sally Gross, Member Services
Phone: +1-480-445-9710

Follow Dentaltown

Mobile App



9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 · Phone: +1-480-598-0001 · Fax: +1-480-598-3450
©1999-2019 Dentaltown, L.L.C., a division of Farran Media, L.L.C. · All Rights Reserved