BlogPosts

Terminating the Dentist/ Patient Relationship
                        Many dentists struggle to terminate the dentist/ patient relationship. Relationship termination can be crucial to practice risk management, but improper relationship termination can lead to legal trouble. The list below contains legal justifications for terminating the...  Read More
Do you often get handwritten "thank you" notes from people? You probably do get a couple here and there from some especially grateful patients. How does it feel? To me it always feel special. A person bothered to find a nice card, to find some time, to hand write and to mail it. I still keep "thank...  Read More
Social Media and the Dental Practice
The online world is growing. Facebook now boasts a "population" larger than the United States. Thousands of dentists are currently taking advantage of social media (e.g. Facebook, Twitter, Youtube, LinkedIn, &c.) and smartphones. It is important to take a brief look at some important issues and...  Read More
Episode 11: How to Quickly Develop Patient Relationships as a New Dental Practice Owner
Episode 11: How to Quickly Develop Patient Relatio Content originally appeared at:http://dentistmetrics.com/how-to-quickly-develop-patient-relationships-as-a-new-dental-practice-owner/.  Read More
ENTREPRENEUR’S TIPS #24:  WHAT TO DO IF ONE OF YOUR CLIENTS IS ‘KILLING’ YOU?
We’re excited when we get a new client. It validates the service and products we offer and that we have something special to share. However, all customers aren’t created equal. One day we may find ourselves with a customer that makes us say words like these: “My client is killing...  Read More
Tip from Consultant Sandy Pardue: Patient Goodbye's
It is of utmost importance that your patients knowyou are glad to see them when they arrive, but it is also important that they knowyou were gladyou had the opportunity to see them, visit with them and treat them. They are GUESTS in your office and should be treated as such.Therefore, it is the...  Read More
Consultant Tip: Relationships in Business
Teddy Roosevelt said, "the most important ingredient in the success formula is knowing how to get along with people," Research has consistently shown that technical training is important, butthere is another side to business.Most of the success in service businesses is due to skills in human...  Read More
Consultant Tip: Patient Relations
One of the things patients appreciate more than anything else is being remembered and called by their name. If you want a positive and immediate response from someone, just use his name. Our friends know us by name, but strangers don't, so if you call a patient by his name, this is really acting...  Read More
Consultant Tip: Handling Patient Complaints
Since dental practices deal with all kinds of people, there will be complaints from time to time no matter how well organized you are and/or how skillful your team. Hopefully you hear about them so you can handle them properly and get the patient happy and coming back in the future. Ignoring...  Read More
An Important Thing to Know
You do not win friends and influence patients when you use criticism, authoritative attitudes or high-pressure sales talk. You do win friends and influence patients when you really care about them and when you follow the rule be yourself. It is an interesting fact that people will respond to you...  Read More

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