BlogPosts

Do you often get handwritten "thank you" notes from people? You probably do get a couple here and there from some especially grateful patients. How does it feel? To me it always feel special. A person bothered to find a nice card, to find some time, to hand write and to mail it. I still keep "thank...  Read More
How to build stronger doctor/patient relations
Having strong doctor/patient relationships is one of the most important ways to ensure that your practice is successful – here at Tralongo LLC, our goal is to help you improve and grow your practice.Establishing a rapport with your client builds a strong bond and trust between the patient and...  Read More
Social Media and the Dental Practice
The online world is growing. Facebook now boasts a "population" larger than the United States. Thousands of dentists are currently taking advantage of social media (e.g. Facebook, Twitter, Youtube, LinkedIn, &c.) and smartphones. It is important to take a brief look at some important issues and...  Read More
3 Relationships That Will Transform Your Practice: From Dr. Farran Interview
A dentists entire business is built on relationships. So why don't we focus more on how to build them stronger? In this training, requested by Dr. Farran, practice mentor Dino Watt explains the 3 relationships that will make the most impact.There is no effective practice management without...  Read More
The 3 Most Important Relationships That Will Transform Your Practice: Audio
The 3 Most Important Relationships that will Trans If a dentists entire business is built on relationships, why don't we focus more on how to build them stronger? In this training, requested by Dr. Farran, practice mentor Dino Watt explains...  Read More
Episode 11: How to Quickly Develop Patient Relationships as a New Dental Practice Owner
Episode 11: How to Quickly Develop Patient Relatio Content originally appeared at:http://dentistmetrics.com/how-to-quickly-develop-patient-relationships-as-a-new-dental-practice-owner/.  Read More
ENTREPRENEUR’S TIPS #24:  WHAT TO DO IF ONE OF YOUR CLIENTS IS ‘KILLING’ YOU?
We’re excited when we get a new client. It validates the service and products we offer and that we have something special to share. However, all customers aren’t created equal. One day we may find ourselves with a customer that makes us say words like these: “My client is killing...  Read More
Never Squander a Relationship With Your Client
At the start of the greatest economic downturn since the Great Depression (2007), CEODentist presented a series of workshops, articles and training sessions based on the book, "Acres of Diamonds" and the principles of creating "Raving Fans" and "Patients for Life". As a result, practices not only...  Read More
They’re Not Buying Dentistry… They’re Buying A Relationship
You can refer to it as relationship credit or a deposit in the emotional bank account, but whatever you call it, until you have created a patient-doctor relationship based on trust, your clients won’t be loyal. You have to earn patient loyalty through your actions and words.Let’s put...  Read More
How to Build a Million Dollar Dental Practice
According to the American Dental Association, the average patient is worth approximately $820 per year to your practice. So if you want to build a million dollar dental practice, you need approximately 1,200 active patients (1,220 for you math majors). The key word here is"active".We’re...  Read More
Exceed Patient Expectations And Reduce Your Divorce Rate
It’s sad to say but most people actually come into a dental office expecting the doctor to be running late in getting to them. They expect problems with their bill. They expect difficulty in getting appointments convenient to their schedule.What if you decided, “In my office,...  Read More
Tip from Consultant Sandy Pardue: Patient Goodbye's
It is of utmost importance that your patients knowyou are glad to see them when they arrive, but it is also important that they knowyou were gladyou had the opportunity to see them, visit with them and treat them. They are GUESTS in your office and should be treated as such.Therefore, it is the...  Read More
Consultant Tip: Relationships in Business
Teddy Roosevelt said, "the most important ingredient in the success formula is knowing how to get along with people," Research has consistently shown that technical training is important, butthere is another side to business.Most of the success in service businesses is due to skills in human...  Read More
Consultant Tip: Patient Relations
One of the things patients appreciate more than anything else is being remembered and called by their name. If you want a positive and immediate response from someone, just use his name. Our friends know us by name, but strangers don't, so if you call a patient by his name, this is really acting...  Read More
Even in a dental office... People don't buy for logical reasons - They buy for emotional reasons.
True that, right? All buyers are influenced, good and bad, by emotion.Emotionalconnections with your patients can determine the strength, length andprofitability of your relationship. Positive emotions build loyalty,trust and referral based growth. Everything that happens in yourpractice, from...  Read More
Consultant Tip: Handling Patient Complaints
Since dental practices deal with all kinds of people, there will be complaints from time to time no matter how well organized you are and/or how skillful your team. Hopefully you hear about them so you can handle them properly and get the patient happy and coming back in the future. Ignoring...  Read More
An Important Thing to Know
You do not win friends and influence patients when you use criticism, authoritative attitudes or high-pressure sales talk. You do win friends and influence patients when you really care about them and when you follow the rule be yourself. It is an interesting fact that people will respond to you...  Read More

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