BlogPosts

The Day to Day Life of a Dentist
When a dentist's day first starts each morning, it is very much like any other professional's. A dentist will usually wake up quite early, perhaps around 6-7 AM, and possibly do a light to moderate exercise routine which may consist of jogging, walking, or riding a bike. That is typically followed...  Read More
3 Simple Steps to Get Your Schedule Under Control
What do you do when the schedule is out ofcontrol? When there’s a two-hour opening, but then you work through lunch forfive hours straight?Here are some general guidelines to follow,which can put you on the right track:1. Create a scheduling policy if you don’t already have one.If you have one and...  Read More
How to Properly Answer Your Phone: The True Reason Patients Aren't Scheduling!
How to Properly Answer Your Office Phone: The True Reason Patients Aren’t Scheduling!So, I do a workshop for dental office personnel called “Telephone Bootcamp.” This stemmed from my office protocol of training my new hires. Before anyone is allowed to answer the phone in my...  Read More
How do you know if your administrative staff is under performing or over worked?
How do you know if your administrative staff is under performing or over worked? How do you “right size” your administrative support to fit your practice production and patient flow?  We did a study of a representative selection of 38 of our client practices. This information gives us a statistical...  Read More
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
Schedule Makeover: From Reactive to Proactive
The schedule causes the greatest amount of stress in a dental office. The one thing we know about the schedule is no matter what we do, no matter how often we confirm, regardless of how much we plan there will be changes in the schedule. There will always be people who run late, doctors who run...  Read More
#35: 2017 Resolutions. Three Easy Commitments to Make.
The new year is upon us, so what is your practice going to focus on? In this episode of Dental Marketing Mastery, we explain three easy, proven, FREE commitments that your office can make to convert more new patients.ListenPodcast Highlights: Calling new patients the same day they call you ...  Read More
#34: The Boogieman of Dentistry | Dental Marketing Mastery with Howie Horrocks and Mark Dilatush
Allowpatients to schedule their own appointments online? MADNESS!Or is it?In this episode of Dental Marketing Mastery, we explore the pros and cons of online scheduling and debunk the myths surrounding this controversial subject.ListenPodcast highlights: The two crowds in this argument ...  Read More
The Best Way to Use a Quick Fill / Short Call List
The Best Way to Use a Quick Fill / Short Call ListEvery type of dental scheduling software has some form of a quick fill list or short call list. This is basically a list of patient appointments that have been cancelled and/or patients who have said they want a call if an appointment opens up at a...  Read More
Ten Proven Steps to Reduce Cancellations and No-Shows in your Dental Practice
When it comes to cutting down on cancellations and no-shows, there are similar but different protocols for 1) new patients, 2) patients due for recare, 3) patients past due for recare, 4) patients scheduled for operative, and 5) patients who broke their appointment for operative.Here are 10 tips...  Read More
 What type of people cancel and no-show to their dental appointments?
An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. No practice wants too many of these types of patients. It becomes vital for the scheduling coordinator to be able to identify these patients so that the dental team can confirm their...  Read More
GENERATING ONLINE APPOINTMENTS- MY REVIEW OF LOCALMED
Local Med RecommendationWhat is LocalMed? (As said by LocalMed with adaptation)LocalMed is a website plug-in for dental websites that allows patients to find and make dental appointments online for free. Find a Dentist: Use LocalMed to find a local dentist. Filter by insurance, date and...  Read More
Consultant Tip: Ask the Right Kind of Questions When Scheduling
.1. As a first or opening question, use one to which the person will readily agree, such as these:"You do want to be put on recall, don’t you?"2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot disagree...  Read More
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...  Read More
Consultant Tip: A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations[patients that have not been in for 13 months or...  Read More
Protocol for Calling Patients Who Did Not Schedule
1. Review the patient’s chart before calling so you know the last treatment they received or what that they need as well as what family members might have been seen.2. Use the information in #1 when you call to show them that an effort was made to know about them and their family. Show them...  Read More

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