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Is Technology Working for or Against Your Office?
Years ago, when I got started in dentistry, we did not have the internet, smart phones, or the cloud. Now, we have services that even help us run our practices.  There are services to help us to reach patients, monitor our office statistics, make our offices paperless, record phone calls, and help...  Read More
Stop Ignoring Your Consultation Room – Use it Every Day!
When building a new dental office, most designers or consultants will say the design absolutely must include a consultation room—a place to sit with patients and present treatment. The consultation room is usually one of the cleanest and most thoughtfully decorated rooms in the dental office.  Many...  Read More
How to Support Your Doctor Through CE-Inspired Change
Dentists get the required education from dental school to practice good dentistry, but they are required to take a certain number of continuing education credits annually to maintain their dental license.  Many dentists take more CE than the minimum requirement, either because they feel the minimum...  Read More
Why Your Patients Aren’t Getting on the Schedule
This is an excerpt from our Ask Sabri column, where readers get to ask MGE’s Deputy COO, Sabri Blumberg, questions about marketing, practice management, staffing, and more.Reader: Nine times out of ten, patients seem excited to go ahead with treatment after talking to me. Then I send them to the...  Read More
Ever since I was little I have been a regular patient at the same dental practice, visiting the same office, in the same building, visiting the same dentist. Obviously, I have no complaints over my dentist. In fact, each time I have visited has been a great experience. Too often have...  Read More
3 Key Factors in Case Acceptance -  How to Motivate Your Patients to Pay for Dentistry
Case acceptance is always at the forefront in our industry—how do we get the patient to want to spend money on the dentistry they need?I’ve heard most of the suggestions: sit next to them and be their friend; send home a PowerPoint to the patient’s spouse that shows pictures of their teeth as a...  Read More
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
Schedule Makeover: From Reactive to Proactive
The schedule causes the greatest amount of stress in a dental office. The one thing we know about the schedule is no matter what we do, no matter how often we confirm, regardless of how much we plan there will be changes in the schedule. There will always be people who run late, doctors who run...  Read More
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay bills,...  Read More
Get in the Dental Game and Edge Over the Competition
I have been in dentistry a little over 15 years now and I know some of you reading this have been in significantly longer than me and I am certain you would have a lot to add to the challenges we have seen and will see in dentistry. We have seen changes with how dental insurance coverage has...  Read More
FRONT DESK STAFF:From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with THE LIFELINE OF THE DENTAL PRACTICE
From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with patients before a patient even lands in the dentist chair. As the first and last interaction with patients, and a multitude of duties in between, those...  Read More
It's a Numbers Game
As a profession, we have a lot of different views about the concept of selling. Some feel that we are healthcare providers and we shouldn’t need to sell. Others believe that if we don’t sell, we won’t help many of our patients. Finally, there are those that don’t necessarily...  Read More
The Best Way to Use a Quick Fill / Short Call List
The Best Way to Use a Quick Fill / Short Call ListEvery type of dental scheduling software has some form of a quick fill list or short call list. This is basically a list of patient appointments that have been cancelled and/or patients who have said they want a call if an appointment opens up at a...  Read More
Tips for the Perfect Dental Practice Voicemail Message
Outline to A Great Voicemail MessageIt is not our recommendation to let any patient reach your voicemail but of course, we do not expect your office phones to be answered 24 hours a day. There are going to be times when people reach your message, whether they call at night or weekend. It is...  Read More
How to Get Your Front Office to Rock with Laura Hatch
Laura is the owner of Front Office Rocks, the leader in web-based front office training for dental practices, founded to help and train fellow dental practices and teams. She has managed two fee for service scratch practices, which under her management have both grown to million dollar production...  Read More
Ep. 26 – How To Hire The Best Talent For Your Dental Practice (Advice From a “Dental Titan”)
Ep. 26 – How To Hire The Best Talent For Your Dent Content originally appeared at:http://dentistmetrics.com/ep-26-how-to-hire-the-best-talent-for-your-dental-practice-advice-from-a-dental-titan/.  Read More
Ep. 23 - How To Build A Highly Efficient Practice with Dr. Gina Dorfman
Episode 23: How To Build A Highly Efficient Practi Content originally appeared at:http://dentistmetrics.com/ep-23-how-to-build-a-highly-efficient-practice-with-dr-gina-dorfman/.   Read More
Five Common Responses Dental Staff Members Typically Use On The Phones That Actually Drive New Patients Away!
Every day in every Dental Office the phone rings with a New Patient Enquiry Call.And our staff are driving those enquiries away….The phone rings and it is someone wanting to book in with us, and our receptionist is turning the caller off, and turning them away.Not on purpose.Putting it...  Read More
Episode 5: How To Spend Less Than 5% Of Your Time Managing Your Dental Practice with Dr. Tuan Pham - Start Your Dental Practice with Jonathan VanHorn
Episode 5: How To Spend Less Than 5% Of Your Time Content originally appeared at:http://dentistmetrics.com/how-to-spend-less-than-5-of-your-time-managing-your-dental-practice/  Read More
Dental Office Phone Etiquette: Does Your Practice Make the Cut? – Part I
When a new patient seeks out your dental office, it may be for any number of reasons. She is likely a woman, and she is probably calling you for one of the five following reasons: She is new to the area, She had a bad experience somewhere else and needs a new dentist, She has avoided the...  Read More
Solving the Insurance Puzzle with Jill Coon, RDH : Howard Speaks Podcast #64
Most dental offices think they have insurance under control, but often there are thousands of dollars slipping through the cracks. Listen as Jill describes specific systems and training to maximize reimbursement and minimize accounts receivable.Stream Audio Here: ...  Read More
8 Tips For Front Office Managers At Dental Practice
Some dentists find it hard to view the dental practice as a business instead of a service. This may be because they see the need to help people rather than focusing totally on making a lucrative income. That may be a wonderful paradigm, but with that kind of attitude, you may find it difficult to...  Read More
Categories: dental front office
Answering the phone. It's just not enough anymore.
Posted on Said the busy mom, calling on her lunch hour to schedule herchildren’s next cleaning appointments, only to receive a long winded VMat the dental practice, not only detailing their business hours of everysecond/every day but advising that said busy mom chose to call...  Read More
Cyber Security for Dental Practices
The provision of healthcare is changing at a rapid pace as healthcare providers endeavor to maintain maximum efficiency while navigating the technology rich climate. As a result of the reliance on electronic data, dental offices have become vulnerable to cyber security threats. The growing volume...  Read More
BOOM! BOOM! Shake the 2014 room!
2014 DRIVE FOR SUCCESS CHALLENGE!Ronald F. Arndt, DDS, MBA, MAGD, MCC - The Dental CoachMary Beth Bajornas, CEO, DSS, CMT, VA"Procrastination is the art of keeping up with yesterday."Procrastinationis the line that divides the 4% from the 96% of the health careprofessionals that reach Economic...  Read More
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