The Overlooked Basics
The Overlooked Basics
A summary of what every dental practice owner should know and implement in the day to day operations of their practice.
dentalattorney

The Proper Way to Handle Patient Complaints

The Proper Way to Handle Patient Complaints

5/8/2017 8:00:00 AM   |   Comments: 0   |   Views: 97
 

The Proper Way to Handle 
Patient Complaints
Patient satisfaction is a vital part of every practice. Patient dissatisfaction is a precursor to malpractice litigation and board complaints. When you receive a patient complaint, how you handle the complaint may have a direct impact on how the complaint is resolved. All dental practices should have protocols in place to address patient complaints based upon the following recommendations:
  • Identity one individual as the primary person to handle complaints.
  • Conduct staff training.
  • Be sure to convey concerns and avoid being judgmental.
  • Keep your written responses concise and simple.
  • Maintain copies of correspondence and document conversations in the patient's chart. Quote the patient communication when documenting their concerns.

How a patient complaint is handled has a direct impact as to whether a potential malpractice claim and board complaint is settled, or allowed to fester and explode.

May 8, 2017


Upcoming Dental Events
 
 
If you would like Stuart J. Oberman, Esq. to speak at an event, please contact Katharine Drum, Marketing Coordinator (kath@obermanlaw.com).
 
 
May 11, 2017
Atlanta DOMA Meeting
Atlanta, GA




May 11, 2017
Speaking for the Georgia Association of Endodontists
Atlanta, GA 
OBERMAN LAW FIRM 

Stuart J. Oberman, Esq handles a wide range of legal issues for the dental profession including cyber security breaches, employment law, practice sales, OSHA, and HIPAA compliance, real estate transactions, lease agreements, noncompete agreements, dental board complaints, and professional corporations.
 
For questions or comments 
regarding this article 
please call (770) 554-1400 or visit www.obermanlaw.com

GEORGIA OFFICE:

Loganville, GA:
147 Lee Byrd Road, Loganville, GA 30052
(770)554-1400


SOUTH CAROLINA OFFICES:

Greenville, SC:
220 N. Main Street, Suite 500, Greenville, SC 29601
(864)516-7549

RockHill, SC:
331 E. Main Street, Suite 200, Rock Hill, SC 29730
(803)909-9348 
More Like This

Total Blog Activity

754
Total Bloggers
8,137
Total Blog Posts
2,826
Total Podcasts
1,259
Total Videos

Sponsors

Townie Perks

Townie® Poll

What do you use to take routine X-rays?


  

Site Help

Sally Gross, Member Services
Phone: +1-480-445-9710
Email: sally@farranmedia.com

Follow Dentaltown

Mobile App

WITH DENTALTOWN . . . NO DENTIST WILL EVER HAVE TO PRACTICE SOLO AGAIN®

WWW.DENTALTOWN.COM - WHERE THE DENTAL COMMUNITY LIVES®

9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 · Phone: +1-480-598-0001 · Fax: +1-480-598-3450
©1999-2019 Dentaltown, L.L.C., a division of Farran Media, L.L.C. · All Rights Reserved