We know how busy our dentists are! It’s easy to become so caught up in the day-to-day tasks that you forget about the most important part of your dental practice, which is ensuring that your patients have an exceptional experience.
Below are 6 simple ways that you can improve your patients’ experience at your office while leaving a lasting impression and improving patient retention rates:
HOW TO IMPROVE THE PATIENT EXPERIENCE
- Discover what makes you unique – Whether you offer the latest technology, a certain specialty, or a wide range of oral health services, it’s important that you put emphasis on what makes you unique. This will help you to attract and keep a higher volume of patients.
- Make sure you have flexible financing options – By offering your patients a multitude of ways to pay their bills, they’ll be more likely to accept treatment recommendations. In addition to insurance coverage, be sure to include debit, credit, cash, personal checks, and payment plans.
- Engage with each patient – As a dentist, you know that retaining current patients is much more cost effective on your end that attempting to acquire new ones. This makes it all the more important to ensure that each patient has an exceptional experience at your office by earning their trust, getting to know them on a personal level and creating a relationship that will last.
- Improve your scheduling system – Not only will this allow you to more efficiently book appointments, but it will also maximize your office’s productivity, create better patient flow and cause less stress for both your staff and your patients.
- Get more patient referrals – The most effective way to bring in new patients is by a word-of-mouth referral. There is nothing more valuable to a potential patient than the recommendation of a friend or family member who had a great experience at your office. It’s important that you be proactive about asking for patient referrals. You may even want to consider offering a prize or an incentive for referrals.
- Nothing beats a well-trained staff – Your front office staff is your patient’s first point of contact with your office. Either in person, or over the phone. The attitude, professionalism and communication skills of your front office staff are crucial to providing the best patient care possible.
We want your dental practice to thrive and succeed! For more tips on how to improve your practice, please contact Dental Insurance Credentialing today!
Dental Insurance Credentialing