Patient Communication Solutions for DENTRIX, Eaglesoft, and Opendental Users!
Patient Communication Solutions for DENTRIX, Eaglesoft, and Opendental Users!
Delight your patients and grow your business by leveraging patient communication and automation tools.
Blog By:
Pavan Chakka
Pavan Chakka

Last week, I gave a demo of PracticeDilly.

Last week, I gave a demo of PracticeDilly.

8/15/2025 7:13:15 AM   |   Comments: 0   |   Views: 15

Last week, I gave a demo of PracticeDilly.

Last week, I gave a demo of PracticeDilly.
It was for an Office Manager at a small dental group with 3 locations.
During the demo, she emphasized one thing most:
What's your program's sync duration?
At PracticeDilly, we donโ€™t do syncing.
Itโ€™s real-time.
She then shared a few issues with their current patient communication program:
โ€“ Reminders show the wrong date/time
โ€“ Canceled appointments still get reminders

Here's how a delayed sync can issues.
ย 
If youโ€™re using a server-based PMS like Dentrix, Eaglesoft, etc.
any changes made to the schedule stay inside your office.
Most communication programs are cloud-based.
They sync your schedule periodically:
โ€“ Some once a day
โ€“ Some every 4 hours
โ€“ Some every hour
The longer the sync gap, the more errors youโ€™ll see.
Missed updates = confused patients and frustrated staff.
Next time you evaluate a patient communication program, make sure to ask this:
โ€œWhatโ€™s your programโ€™s sync duration?
The shorter it is, the better.
P.S. We onboarded all 3 of their offices in one day.

# Patient Communication Program
# Dental Patient Engagement
# Appointment Reminder Software
# Reduce Patient NoShows
# Dental Texting Platforms
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