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How Ohana Dental Implant Centers Make Every Patient Feel at Home | Tom Gonzalez | 568

How Ohana Dental Implant Centers Make Every Patient Feel at Home | Tom Gonzalez | 568

8/14/2025 9:46:11 AM   |   Comments: 0   |   Views: 13

 How do you train your team to treat every implant revision, tough conversation, and follow-up call like they’re caring for their own family and make it happen in every location, every time?

Most practices think “patients first” means being friendly and providing great service. But at Ohana Dental, it’s a repeatable system:

        
  •  Leadership that aligns marketing, patient experience, and operations into one vision
  •     
  •  Tools like CallRail and daily scorecards to track patient touch-points and spot issues early
  •     
  •  Empathy-driven training that teaches staff exactly what to say and do in sensitive moments
  •     
  •  Consistent follow-up processes that turn every patient into a loyal advocate
  •     
  •  A culture that balances automation with a personal, human touch

 In this episode, Tom Gonzalez walks you step-by-step through the exact methods they use to:

        
  • Build a team that owns the patient experience without micromanagement
  •     
  • Address failed implants with expertise and compassion
  •     
  • Turn patient stories into powerful marketing and internal training tools
  •     
  • Maintain a “family feel” even as the practice scales

If you’ve ever wondered how to turn your “patients first” promise into something your patients can actually feel... this episode is for you!

Listen here: https://thedentalmarketer.site/podcast/568

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