The Relentless Dentist Show w/ Drs. David & Karah Maloley
The Relentless Dentist Show w/ Drs. David & Karah Maloley
Our mission is to launch dentists beyond their excuses and into an epic life. Our podcast is about practice and lifestyle-design. It delivers free, actionable and inspirational content ... from the top minds in dentistry and beyond!
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DrDaMa
DrDaMa

Sandy Pardue: Are your appointments broken?

Sandy Pardue: Are your appointments broken?

11/29/2014 6:50:37 PM   |   Comments: 0   |   Views: 1193

Top Quotes from Sandy Pardue: 
  • The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly.
  • When the patient starts asking questions, and if those questions don't get answered, then guess what, they are a no show.
  • Determine how much every unit of time is worth in your practice for each provider.
  • The worst thing you can do is when you have an opening, call others to try to fit them within that time. You are teaching your patients that it is ok to cancel.
  • For the appointment wrap up, the dental assistant or the hygienist needs to sit the chair in an upright position, and keep the patient seated, and you must leave the patients bib on.  Once you take the bib off they think the appointment is over.
  • Give them a summary of the procedure that happened today.  Its an opportunity to reinforce the future treatment needs and benefits of returning to complete what was started.
  • Always, always ask the patient if they have any questions.
  • Never send that patient wandering down the hall.  There is a hand-off.




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