Cambridge Dental Consultants
Cambridge Dental Consultants
Dental Practice Management Articles
Blog By:
Kevin Tighe
Kevin Tighe

Posts for:
Unacceptable Conduct
Groups of people who work together for any purpose require guidelines. The same is true for the management of your dental practice. The purpose for these guidelines is to improve staff relationships and to enhance production. They should be enforced in a constructive manner. It is important to...  Read More
Staff Meetings
Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time. Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting outside of the practice during normal lunch hours. Check...  Read More
Why Do You Need Policy?
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious result would be confusion and chaos. This same logic applies to every organization. If there are no guidelines and rules for...  Read More
Confirmation Protocol
  CONFIRMATION PROTOCOL  Auto-Pilot: Do not put confirmation on auto-pilot. Services such as Lighthouse are useful when used smartly but, when you put confirmation on auto-pilot, front desk can sometimes abandon responsibility for the schedule because, “Lighthouse is handling it”.  Customize: Find...  Read More
"How much do you charge for a cleaning?"
When a patient calls your practice asking for a price (“How much do you charge for a cleaning?”) you of course want your receptionist to answer their question(s) but the receptionist will need to ask the patient some questions first in order to give a proper answer. Here's an example...  Read More

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