Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
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Sandy Pardue
Sandy Pardue

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Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment. Briefly, the sequence for recall dialogue is: 1. Get the patient or parent on the line. 2. In a cheerful, pleasant manner, identify yourself and the office: "Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!" 3....  Read More
Consultant Tip: Ask the Right Kind of Questions When Scheduling
. 1. As a first or opening question, use one to which the person will readily agree, such as these: "You do want to be put on recall, don’t you?" 2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot...  Read More
Consultant Tip: The Attitude of the Scheduler
1. Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! 2. Be calm, confident and feel good about what you are doing. 3. Your honesty and integrity are easily perceived by the patients and are effective in getting them to follow your...  Read More

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