Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
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Sandy Pardue
Sandy Pardue

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Tip from Consultant Sandy Pardue: Patient Goodbye's
It is of utmost importance that your patients know you are glad to see them when they arrive, but it is also important that they know you were glad you had the opportunity to see them, visit with them and treat them. They are GUESTS in your office and should be treated as such. Therefore, it is...  Read More
Consultant Tip: Pre-Scheduling of Hygiene Patients
To insure the viability of the practice, at least 85% to 90% of the patients should leave the office with an appointment or a future recall date. Why not schedule 100% of the patients? Not every patient should be pre-scheduled because they can't be trusted to keep the appointment. This is why it is...  Read More
Consultant Tip: Use a "Rebilling Charge" to Motivate Slow Payers to Pay Faster
There is no question that adding a monthly rebilling charge to account balances will motivate patients to pay their bill faster. We all try to collect fees and co-pays but still manage to have patients owing money to the practice, especially since insurance companies don't always pay what is...  Read More
Consultant Tip: Individual Staff Members Personal Production
The individual staff member's personal production is very important to the success or failure of your practice. There is great cost in running an office that every staff member does not see, such as taxes, rent, office supplies, technical supplies, insurance, computers, utilities, payroll,...  Read More
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members ...  Read More
The old adage is, your patients know first what’s not working in the practice and this starts with their very first contact. The telephone is the most overlooked piece of equipment in the dental practice, yet it is the most important.If your telephone is not handled correctly, your practice...  Read More

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