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51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members ...  Read More
Stay Positive With Your Patients
1. Patients' needs are top priority. The practice owner and all staff should leave personal issues and opinions outside of the dental practice. Patients visit your office to improve their dental health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed....  Read More
Learn 4 Rules Of Dental Office Signs In This Video
Learn the Dental Office Sign Rules: 3 Good and 1 Bad Dental Office Sign Rule #1 Use the word Dental or Dentistry This sounds obvious but I assure you that too many practices don’t do this! Its shocking to me how obvious this is and how confused prospective patients can become if...  Read More
 Drive New Patient Growth With Your Cell Phone - 6 Genius Ways
I noticed something on Mother’s Day…when we finally convinced my wife to upgrade her phone. Lisa’s New Phone Why is this big news for YOUR practice? Setting: Mothers day (this past spring) Jayme: Tell mommy to open it! Lisa: Wow. Its nice. But why do I need such a huge...  Read More
Receivables Don’t Equal Profits!!!
Do you have more than $2,499 in patient accounts aged between 60-89 days? Do you have over $5,000 setting on your books older than 90 days? The numbers don’t lie, and unfortunately having a lot of money on your books does not equal profits. In fact, the longer accounts age the less likely...  Read More
Five Things to Look For In a Collections Partner:
With receivables becoming more and more patient responsibility, many practices are looking for alternatives to their traditional billing and revenue cycle management process. One piece of the revenue cycle puzzle is final write off and collections, which can be a negative experience when improperly...  Read More
Consultant Tip:The Lifeline to Your Practice
The old adage is, your patients know first what’s not working in the practice and this starts with their very first contact. The telephone is the most overlooked piece of equipment in the dental practice, yet it is the most important.If your telephone is not handled correctly, your practice...  Read More
Continuous Improvement: Unnecessary Motion
Then she tried to sit on my lap while I was standing up – Philip Marlow, The Big Sleep (1946) He never asks for a second favor when he’s been refused the first. Understood? – Tom Hagen, The Godfather (1972) I killed him for money and for a woman. I didn’t get the money and I...  Read More
Gamification IS the Future of Your Success In Dentistry - Infographics
Infographics Below For the majority of folks working in the Dental profession (and most of the business world for that matter), the idea that you cannot work effectively and be productive if play is involved is still a widely accepted belief. I’m not sure about you, but it’s likely...  Read More
Acceptable Conduct
While it is important to understand what is unacceptable conduct for your dental staff, it is equally important to understand what is “acceptable conduct” in a dental practice so you can concentrate on the positive not the negative. In order to create a positive working environment I...  Read More
Maximize Your Chances of Selling and Your Sales Price
Maximize Your Chances of Selling Your Dental Practice and Your Sales Price – Part 1 5 Ways to Improve the Selling Price of a Dental Practice When someone wants to sell their home, what is the first thing that comes to mind? Typically they will start by improving curb appeal, cleaning...  Read More
Dental Office Renovation – After the Burn
A 4 doctor practice with thousands of patients. And now it’s up in flames. No one is hurt but it could take a year to rebuild the burned-down building you’ll see in the video. Over the coming months, we’ll show you video updates on this dental office renovation. But for now,...  Read More
How to Rapidly Create and Implement A Highly Effective and Profitable Dental Web Marketing Program - INFOGRAPHIC -
The Infographic I Used Is One That You'll Want to Download, Save and Use As A Resource! If you've finally come to the realization that you need to learn how to rapidly implement a profitable dental web marketing program that includes the newest and most effective dental web marketing strategies be...  Read More
How to Rapidly Create and Implement The Most Profitable and Effective Dental Web Marketing Program - with Infographic
If you've finally come to the realization that you need to learn how to rapidly implement a profitable dental web marketing program that includes the newest and most effective dental web marketing strategies be prepared to evaluate a multiplicity of options. You've got . The #1 question I get from...  Read More
Unacceptable Conduct
Groups of people who work together for any purpose require guidelines. The same is true for the management of your dental practice. The purpose for these guidelines is to improve staff relationships and to enhance production. They should be enforced in a constructive manner. It is important to...  Read More
Consultant Tip: Office Computer Security
Office Computer Security In order to secure the practice computer system and its resources, each person is assigned a unique and confidential user name and passcode for accessing the office software. A username defines a particular person who uses the software program. This information is...  Read More
Giving Your Dental Practice New Life With Gamification Mechanics
REGISTER AND ATTEND THE WEBINAR: "Dental Gamification Design and Implementation Strategies" - Friday August 15, 2014 By learning from early adopters in other industries, Dentists (and Dental companies) can apply the immensely effective strategy for Growth Hacking Your Dental Practice: Game...  Read More
Continuous Improvement: Excess Inventory
Continuous Improvement: Excess Inventory “Insanity is doing the same thing, over and over again, but expecting different results.” “Never put off till tomorrow what may be done day after tomorrow just as well". From: "More Maxims of Mark” “I have not failed....  Read More
The Best Kept Dental Surgery Secret Ever
Oral cancer is scary and it is dangerous, as evidenced by the statistic that only half of people diagnosed with it live longer than five years. In the late 19th century newspapers called cancer the “dread disease.” At the time there were no oncology centers, no walk-a-thons to raise...  Read More
Staff Meetings
Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time. Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting outside of the practice during normal lunch hours. Check...  Read More
Pediatric Dental Office Design Walkthrough happens in this video - watch it now!
In this video, this is what you’ll experience first-hand: - Learn about the effective open bay concept for a boutique pedo office - A natural lighting technique to open up an interior operatory wall - Renovation of an historic building - Why a 15x10 operatory size can be good... - Where...  Read More
Why Do You Need Policy?
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious result would be confusion and chaos. This same logic applies to every organization. If there are no guidelines and rules for...  Read More
What Every Dentist Can Learn From Band Geeks
I was taking a few moments to get connected with my Facebook friends- that’s a nice way of saying I was procrastinating from doing something I’m not looking forward to doing- and came across a post about marching bands and Rolling Stone magazine. Peeked my interest so I followed the...  Read More
New Transition White Paper Released
For those who are not already subscribers to our newsletters, you can download our current white paper on practice transitions .  Read More
How to Make Webinars Your #1 New Patient Acquisition Strategy
- - - INFOGRAPHIC IS AT THE BOTTOM! - - - If you’re fully engaged and are always on the lookout for new and exciting ways to generate more quality new patients (and the average value of existing patients in your practice) then you’re already...  Read More
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