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Clash of the Dental Titans
I had just returned from consulting a new client where an epic conflict between the back and front had laid siege to the dental office. The doctor thought this "Clash of the Titans" would quickly blow over. Instead it blew up. And what was this battle over? Chart colors. Did you say, “Chart...  Read More
The Best Dental Chair Warranties....The Drum Roll Please
The Dental Chair. Arguably the Most Important Equipment in Your Office Which Company Has The Best Dental Chair Warranty? Pelton and Crane’s chair warranty comes in at 5 years. That’s huge. That means that your typical loan for dental equipment will be have parts and labor...  Read More
Practice Organization
Organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process: a. New Patients b. Returning Patients c. Emergency Patients When I begin with a new client I evaluate where the weak links are in handling new, returning and...  Read More
Missed Appointment Procedures
The key to a high percentage of dental appointments kept are: a. Ensuring that when dental treatment is presented the patient really understands what will happen if they do not take action within a reasonable amount of time. They need to understand the condition will get worse, not because you say...  Read More
The Longevity of Teeth and Dental Implants
published in the Journal of the American Dental Association by Levin and Haperin-Sternfeld regarding the longevity of teeth and dental implants has raised some interesting, and long overdue questions. This review should have clinicians talking and hopefully talking among dental specialties. Levin...  Read More
Nightmare Stories – But Ones You Should Know on Dental Contractors; Part 2
The wrong team members on your Practice Project Team can make an enjoyable, career defining, fun project turn into stress, frustration, budget pain and even anger. In general, there are 2 major losses if you have the wrong dental contractor or wrong Practice Project Team member: Time and...  Read More
What can Apple can teach you about management of a dental practice?
Several years ago, when my Mac laptop still had a battery that could be taken out, I called Apple to order a new one as my old battery had stopped holding much of a charge. I was leaving town the next afternoon to consult a dentist andwas hoping to get a new battery sent to me overnight so I’d have...  Read More
End of year "Use it or lose it" insurance letters or postcards
Letter: Send out on once a month on stationary that aligns with the month's themes/holidays: Halloween (Fall), Thanksgiving and the Christmas holiday season. Dear (insert patient’s name), Gental Dental provides our patients with the best care possible, and an important part of this...  Read More
Nightmare Stories – But Ones You Should Know on Dental Contractors; Part 1
Learn how to lose BIG money VERY quickly; work with the wrong contractor! In this Part 1 article I’ll spell out 4 specific dollar amounts LOST that may have been avoidable in a recent new office project. Don't let this real life disaster happen to you. Sadly, this is money that should have...  Read More
A Patient-ized View of Your Dental Office
A good drill for any dentists to do is try to eyeball your dental office as if you are a new patient. Stroll around the parking lot, take a seat in the lobby and view the surroundings. Sit in each of the dental chairs and look up at the ceiling. What uncover can be some really be stunning stuff:...  Read More
Your Practice NAME: best naming tool of the year
Hopefully you have a fantastic practice name and web address. But for everyone else, this tool is one of the coolest I've seen for finding a fantastic name with an available URL. Unfortunately, finding a dental URL that's simple, memorable and accurate seems nearly impossible these days. If you...  Read More
Dental Signs Matter - 5 Rules To Live By
Yes, Dental Signs DO Matter. Here Are 5 Rules To Live By 1. Go Outside Look at your building and make sure traffic can see your sign clearly! I have seen so many practices that have good dental office signs that are positioned in a way that hurts more than it helps. A great idea I heard once...  Read More
Has Your Front Desk Been Taken Over by a Porn Site?
Recently I was using a dental client’s computer and noticed that it was running really slow. On a hunch, I installed anti-spyware software. Spyware, for those of you who don’t know, is computer software that is installed secretly on your computer to intercept or take partial control over your...  Read More
Holy Cow - Has 2013 been "Opposite Year" relative to 2012?!
Fellow Townies, First and foremost, we hope 2013 has treated your families and practices as scrumptiously well as possible! It's been an odd year. 2012 was killer busy - election year, patient flow metrics, Tx plan acceptance, blah, blah, blah. 2013 seems to be a photo negative - at least as it...  Read More
Buying a practice? A few tips...
If you're buying here are some standard tips: 1. Get an accurate count of active patients. Often this is greatly inflated. If the software has been correctly entered for all patients then the active patient count will be good. However less than 1 in 10 practices will have accurate information as...  Read More
What's theThe TRUE Price To Open A New Office?  Find Out Here...
Did you know range of total dental practice start-up costs during the last few years has run $250,000 - $500,000? (and I’ll break that number down for you below). For some, that sounds like good news since they’ve heard it can cost seven figures. For the rest of the dental community,...  Read More
Odontogenic Sinusitis - An Introduction
. Recently, an article in the Journal of Otolaryngology, Head and Neck Surgery, extrapolated data from a County hospital in Minnesota and calculated a national cost of inpatient hospital care for odontogenic deep neck space infections to be $200 million annually (1). Absent from this article was...  Read More
How to Run a Successful Retirement Plan: A Guide for Medical and Dental Practices
Whether you have an existing plan, looking to open a new plan or upgrade the plan you already have, there are four things you need to consider that can significantly improve the quality of your plan: having the right plan design, minimizing plan cost, managing your fiduciary liability as a plan...  Read More
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle It There are only two reasons why patients do not pay. 1. An Upset or a Misunderstanding An upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't...  Read More
Crown and Bridge Marketing by the Dental Hygienist
Crown and Bridge Marketing by Dental Hygienist Dental hygienists are usually the first ones to see a patient with chief complaints. These may include fractured teeth, caries, spaces created by missing teeth or defective anterior restoration, all of which can be restored by crowns, inlays, onlays...  Read More
How to Increase Your Hygiene Production
How to Increase your Hygiene Production Production levels vary hygienist to hygienist, even in the same practice. This is because the types of services vary greatly, depending on the provider. The most important thing should be patient care. Many of the things that will help you improve patient...  Read More
Consultant Tip: Tongue Cleaning
This is an example of what can be printed on card stock and given to your patients. TONGUE CLEANING The tongue is home to billions of bacteria which break down the dead skin cells, food debris and various secretions such as saliva and postnasal drip. This breakdown generates gases...  Read More
Never Withdraw Your Attention from the Patient
Withdrawing your attention from a patient can be perceived by the patient as a “put down”. In truth, it is a “put down”. Many years ago, I was at a booth meeting with a company representative about his services at a convention. During our conversation the individual I...  Read More
Doctor production versus hygiene Production
The amount of production that should come from your  all depends upon the production of the dentist and the type of hygiene care delivered.   I have one client who produces $5000.00 a day. His hygienist produces $1200.00 today. Another client produces $2200.00 a day. His hygienist produces around...  Read More
Why We Don’t Charge Asset-Based (AUM) Fees
Majority of today’s advisers, whether they are fee-only (that is, they are paid only by the client, not by third parties for selling products), or fee-based (having a mix of fees and commissions from product sales) are compensated by charging a percentage of assets under management (AUM)...  Read More
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