Bill Rossi: Advanced Practice Management
Bill Rossi: Advanced Practice Management
Bill Rossi and team are involved in the on-going management of over 260 practices and oversee more than $30 million of activity per month. Each year they do over 600 on-site consultations giving them perspective for giving practical, tactical advice.
Blog By:
Bill Rossi
Bill Rossi

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For most office administrators, collection calls would be way down on the list of things they’d like to do! Your whole purpose in practice is to take good care of patients but sometimes unfortunately money becomes an issue. I make hundreds of collection calls every month and there are a few...  Read More
Comparing the first half this year to the first half of 2015 for the mature area practices sampled, we find that practice production is up by 5.8% and collections are up by 5.2%, which is slightly off the first quarter’s pace of about 6% for production and collections. Total patient flow is...  Read More
One has to consider many factors when purchasing a practice and now PPO participation has to be taken into account. This becomes even more important when you’re dealing with practice mergers. It is increasingly common to see exiting practices not sold outright but sold to and blended with...  Read More
Almost anyone would agree that hard work, intelligence and integrity are important components of success…but there is another trait that is not talked about as often that is equally important: courage. Just as you would predict that someone who was lazy, stupid and dishonest would not be...  Read More
As many of you have heard me say, I feel that a productive performance review should not be a bureaucratic “grading” process. Everybody hates that. Instead, I feel that a performance review should be a cross between a “Wedding Anniversary” and “Let’s Make a...  Read More
IF YOU ARE GOING TO BE SPENDING $50,000+ DON’T BLOW IT! Most of you have or will be, within the next 2-3, years making investments of $50,000 or more in technology: digital x-rays, Diagnodent, lasers, clinical charting software, monitors, patient education software, Cerec, electric hand...  Read More
There are many different models of “Corporate Dentistry”. Some, like Pacific Dental, are very active in starting practices from scratch. The same for Aspen Dental, although their actual operations are very dissimilar to Pacific Dental. However, many of the larger groups are buying up...  Read More
HIGHLIGHTS FROM OUR 2015 ECONOMY, TECHNOLOGY & INSURANCE SURVEY
Metro Area: More Metro practices said Production was up this year (56% vs. 40% last year). Collections were up at 53% of the practices (vs. 48%). However, only 28% of practices saw New Patients increase vs. 34% last year. 43% of Metro Area practices have or are planning to give raises to their team...  Read More
WORKING THE EDGES/SEASONALITY
There is definitely a rhythm to the year for every practice. Being in tune with this rhythm can add nicely to your bottom line. For example, for most practices August is the #1 check-up month of the year. Almost every family practice should add to their hygiene capacity the last part of August....  Read More
The next time you buy equipment such as Cone Beam Imaging, a CAD/CAM machine or another unit, before you write that check, say to the rep, “I am paying the same price you would charge your big corporate clients, right?” See if they give more than lip service to supporting private...  Read More
Most successful dentists know that they can’t do it all. With the encroachment of corporate dentistry and PPOs, it sure helps to have Professional Management on your side. Our mission is to support Independent Private Practitioners. We know that for many of you, one of the main reasons that...  Read More
For many practices, PPO participation is their biggest “expense” after staff wages (or even greater than wages in some cases). Historically, practice collection percentages have been 95%+ (of gross production). Now it’s not uncommon to see collection percentages of 70%-80%...and...  Read More
The Dental Dow Jones: 2nd Quarter 2015
Still Cruising Through 2015 Comparing the first half of this year to last year for the sample mature area practices, we find practice production is up 6% and collections are up 5.5%, continuing the trend from the first quarter. Total patient flow (as measured by exams) is up 3.5% with new patient...  Read More
*The measurement here is Production per Hour Worked meaning not including downtime. It is a measurement of what you and your hygienists are doing when you are treating patients. Why is production per hour important? I’ve never been as focused on production per hour as some consultants. I...  Read More
Digital Communications: What Is It? What Good Is It?
Use of this technology in dental offices has almost doubled in the last three years. 38% of area dentists now have it. If you haven’t got it, you’re probably looking into it and it is worthwhile to look into. If you have it, chances are you’re not using it to its full...  Read More
The Dental Dow Jones - 1st Quarter 2015
Off To A Good Start! For the mature area practices sampled, practice production was up 6.1% and collections were up 6.7% compared to the first quarter of 2014. This is the most growth in these indices since 2004. Patient flow was up 5.1% with new patients up over 10%. Again, the most significant...  Read More
Dealing With Patient Complaints: An Opportunity In Disguise
(Dentists, Please Share This With Your Teams) We’ve written before about how getting positive online reviews can enhance web presence and is a strong “conversion factor” that turns website visitors into patients. With patients being able to complain online as well, we have a...  Read More
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