Do you have staff members who answer phones when you are not seeing patients? |
173 total votes |
|
| 71% |
| Yes |
|
| 29% |
| No |
|
|
How do you receive patient calls after office hours? |
109 total votes |
|
| 65% |
| On my cellphone |
|
| 21% |
| Through automated paging |
|
| 9% |
| Staff members screen calls first |
|
| 5% |
| Through website |
|
|
How does your front office staff collect insurance coverage information before a patient's first visit? |
98 total votes |
|
| 44% |
| Insurance company website |
|
| 32% |
| Insurance company 800 number |
|
| 5% |
| Third party service |
|
| 19% |
| Practice management software |
|
|
What is the most important feature on your website? |
102 total votes |
|
| 13% |
| Dental educational material |
|
| 16% |
| New patient forms |
|
| 67% |
| Patients can learn about the doctor(s) and team |
|
| 5% |
| Existing patients can contact us with questions |
|
|
Have you ever tried a system to record phone calls for review with team members? |
112 total votes |
|
| 36% |
| Yes |
|
| 64% |
| No |
|
|
Which of the following is your greatest source of new patients (excluding referrals from existing patients)? |
111 total votes |
|
| 33% |
| Participation with an insurance company |
|
| 30% |
| Great online reviews |
|
| 1% |
| Facebook advertising |
|
| 4% |
| Direct mail |
|
| 32% |
| Other |
|
|
Do you collect patient surveys after a visit to the office? |
110 total votes |
|
| 34% |
| Yes |
|
| 66% |
| No |
|
|
How does your front office communicate with the back office? |
105 total votes |
|
| 9% |
| Walkie talkie/headset |
|
| 20% |
| Light/buzzer system |
|
| 25% |
| Phone system |
|
| 47% |
| Yell down the hall |
|
|
Who presents treatment plans to patients in your office? |
98 total votes |
|
| 17% |
| Everyone in the front office |
|
| 27% |
| We have a designated treatment coordinator |
|
| 15% |
| Single person works in the front office |
|
| 41% |
| Front office and dental assistants can present |
|
|
Is there a front desk protocol in place in the practice? |
110 total votes |
|
| 70% |
| Yes |
|
| 30% |
| No |
|
|