What percent of your total overhead expense is your lab expense? |
547 total votes |
|
23% |
5-6% |
|
29% |
7-8% |
|
29% |
9-10% |
|
10% |
11-12% |
|
9% |
13+% |
|
|
What percentage of your single unit crown remakes are remade due to a poorly matching shade? |
360 total votes |
|
77% |
less than 10% |
|
10% |
11-20% |
|
6% |
21-30% |
|
7% |
More than 30% |
|
|
What percentage of your single unit crown remakes are remade due to loose contacts or too tight contacts? |
360 total votes |
|
79% |
less than 10% |
|
10% |
11-20% |
|
6% |
21-30% |
|
5% |
More than 30% |
|
|
What percentage of your single unit crown remakes are remade due to incorrect occlusion? |
356 total votes |
|
79% |
less than 10% |
|
13% |
11-20% |
|
4% |
21-30% |
|
3% |
More than 30% |
|
|
What standard do you use to evaluate if a lab is providing consistent, good quality restorations? |
350 total votes |
|
45% |
< 1% remake rate |
|
44% |
2%-3% remake rate |
|
7% |
4%-5% remake rate |
|
4% |
Over 5% remake rate |
|
|
How many labs do you use? |
360 total votes |
|
13% |
1 |
|
38% |
2 |
|
34% |
3 |
|
11% |
4 |
|
4% |
5 |
|
1% |
6+ |
|
|
What percentage of your lab work do you send to a national lab versus a local lab? |
297 total votes |
|
45% |
None |
|
22% |
less than 10% |
|
8% |
11-25% |
|
6% |
26-50% |
|
7% |
51-75% |
|
12% |
More than 75% |
|
|
What is the primary reason you have chosen your laboratory? |
359 total votes |
|
2% |
Talked to them at a trade show |
|
10% |
Customer Service |
|
3% |
Price |
|
2% |
Products |
|
2% |
Turn Around Time |
|
6% |
Other |
|
3% |
Recommended from the message boards at www.DentalTown.com |
|
22% |
Recommended by a fellow dentist |
|
5% |
Recommended by a well-respected clinician |
|
1% |
Direct mail |
|
1% |
Phone call from lab |
|
2% |
Sales visit to your office from the lab |
|
0% |
Lab’s website |
|
41% |
Quality |
|
|
How important are value added incentives/coupons offered by your lab to your practice? |
356 total votes |
|
5% |
Very important |
|
17% |
Somewhat important |
|
78% |
Not important at all |
|
|
Do sample models play a role in case acceptance by your patients? |
360 total votes |
|
38% |
Yes |
|
37% |
Maybe |
|
25% |
No |
|
|
What types of information from your labs do you find valuable for your practice? |
357 total votes |
|
18% |
Sample model |
|
1% |
Poster |
|
8% |
Brochures |
|
13% |
Seminars |
|
1% |
Statement Stuffers |
|
20% |
All of the above |
|
40% |
I do not receive these types of information from my labs |
|
|
Do you value newsletters from your laboratory? |
353 total votes |
|
33% |
Yes |
|
29% |
No |
|
38% |
I don’t receive newsletters from my laboratory |
|
|
Do you visit dental laboratories’ websites? |
356 total votes |
|
4% |
Yes – Frequently |
|
33% |
Yes – Occasionally |
|
62% |
No |
|
|
Please pick the price range of the laboratory you use most frequently: |
360 total votes |
|
4% |
over $250 per unit |
|
7% |
$201-$250 per unit |
|
11% |
$176-$200 per unit |
|
20% |
$151-$175 per unit |
|
45% |
$101-$150 per unit |
|
13% |
less than $100 per unit |
|
|
Please choose the predominant means you use to communicate with your laboratory: |
359 total votes |
|
76% |
Lab slip |
|
1% |
Email |
|
0% |
Fax |
|
6% |
In-person |
|
1% |
Mail |
|
16% |
Phone |
|
0% |
Web Site |
|
|
What is the turn-around time your lab provides for you? |
359 total votes |
|
1% |
1-3 days |
|
3% |
4-5 days |
|
15% |
6-7 days |
|
11% |
8-9 days |
|
30% |
10-12 days |
|
28% |
12-14 days |
|
13% |
More than 15 days |
|
|
What percentage of your work do you send to your primary laboratory? (Note: primary lab denotes the lab that you send the majority of your cases to) |
358 total votes |
|
1% |
0-10% |
|
1% |
11%-25% |
|
3% |
26%-40% |
|
13% |
41%-60% |
|
42% |
61%-80% |
|
41% |
81%-100% |
|
|
What is the primary reason for discontinuing a lab’s services? |
357 total votes |
|
60% |
Inconsistent work |
|
7% |
Poor aesthetic results |
|
22% |
Poor fit for crowns/veneers |
|
1% |
Poor occlusion |
|
9% |
Lab fails to deliver work on the agreed due date |
|
|
How often do you expect your laboratory to check-in with you to maintain a good relationship (even when you don’t have cases in lab)? |
352 total votes |
|
16% |
Once a week |
|
10% |
Once every two weeks |
|
26% |
Once every month |
|
21% |
Once every two months |
|
28% |
Only when you have a case in lab |
|
|
How important is it for primary crown & bridge lab (the laboratory that you send the majority of your work) to be able to do your implant work as well? |
354 total votes |
|
45% |
Very important |
|
28% |
Somewhat important |
|
19% |
Not important at all |
|
8% |
I prefer to use a different lab for my implant work than those who do my C&B work |
|
|
In doing esthetic restorations (eg: Procera) what additional information (not received on a regular basis) do you believe would be valuable to achieve an optimal esthetic result? |
345 total votes |
|
29% |
Diagnostic wax-up |
|
13% |
Models of provisionals |
|
1% |
Occlusal records |
|
13% |
Shade diagram (written shade number) |
|
43% |
Photographic images |
|
|
What type of images do you feel are the most accurate for determining tooth shade, shape, for esthetic restorations? |
339 total votes |
|
8% |
Polaroid prints |
|
13% |
35 mm slides |
|
17% |
35 mm prints |
|
5% |
Intraoral prints |
|
58% |
Digital Images |
|
|