Review requests texted to customers’ smartphones help merchants collect text opt-ins, improve customer satisfaction, and get feedback faster
Posted: January 17, 2018
Edited by Dentaltown staff
SAN FRANCISCO—Demandforce has announced the addition of a new Text Reviews functionality that enables merchants to collect feedback faster by sending review requests where customers are sure to see them: via text message on their smartphones.
Collecting reviews from customers has always been challenging for merchants, as phone calls and emails requesting reviews can yield low response rates. Demandforce’s Text Reviews offers customers the convenience of providing immediate feedback about their recent visit by sending a review request via text message to their smartphone.
To send text review requests using Text Reviews, merchants get verbal consent from customers to send them text messages. A one-time text opt-in request is then sent to the customer’s confirmed number, providing an easy way for merchants to collect text opt-ins for future text communication with the customer. The customer then receives a text message with a link to a review request containing a unique URL. Reviews submitted from the unique URL are then posted on any merchant web pages and Facebook business profiles connected to a merchant’s Demandforce dashboard.
For more information, visit demandforce.com/product/text-review.