Getting Staff and Patient Communication Right for Increased Profitability

Credit Details
This electronically delivered self-instructional program is designated for 1.5 hours of CE credit by Farran Media.
AGD Code: 550.

The fee to view this course is $36. This cost includes the fee to take the exam and claim your CE credits.

Synopsis:

Effective communication keeps office stress low and profitability high. Effective communication with your patients; from attracting new patients, answering the phone, treatment presentation, and having the patient leave happy, also increases your bottom line. Your patients receive the optimal experience in your office, yielding amazing benefits to almost effortlessly increase your daily production. With your staff communicating effectively, patient case acceptance increases and your schedule stays full – so much so you’ll think your staff are trying to work you to death. The strategies taught in this course will enhance communication with your team, patients and colleagues allowing you to work smarter and faster with skyrocketing profitability – while making everyone happy. Simple tools and techniques that are intuitive and easily adopted can dramatically change your patient’s perspective, building lasting trust and confidence in your office. These strategies build a cohesive team that works together to drive more patient procedures in a day increasing the bottom line, while increasing patient satisfaction. Staff are encouraged to attend this course, so your office can role-play treatment planning scenarios and adopt communication protocols that fit your office’s needs.

Educational Objectives:
Upon completion of this course, you should be able to:

• Creative and immediate ways to use communication to increase case acceptance
• How intra-office communication can increate motivation in your staff, resulting in increased profitability
• How to make bones systems more effective and enticing
• How HIPAA-compliance when communicating with your patients and colleagues can increase patient comfort
• New technology to increase use and profitability with you CEREC system

Description of Speaker:
A 1999 graduate of the University of Minnesota Dental School, Dr. Bryan Laskin operates a successful private practice in Wayzata, Minnesota. The practice, named Lake Minnetonka Dental, has a keen focus on efficient, esthetic restorative dentistry, with the goal of exceeding expectations, using the latest technology in a friendly, comforting environment. Dr. Laskin is a basic and advanced Patterson-certified CEREC trainer and Sirona Beta-tester, co-founder and moderator of the Minnesota CEREC and Galileos Study Clubs, as well as developer of OperaDDS, dentistry’s simplest and more secure communication system.

Disclosure:
This CE activity is supported by an educational grant from OperaDDS. Dr. Laskin declares having a financial interest in OperaDDS.

Legal Disclaimer:
The CE provider (Farran Media) uses reasonable care in selecting and providing content that is accurate. The CE provider, however, does not independently verify the content or materials. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify the participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health care professional.

Licensure:
Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency.

State CE Requirements:
Click Here for CE requirements by state. Please note that this information is current as of the time of listing. This information is subject to change at any time from the state boards. For the most up-to-date information, please contact your state board directly.

Refund Policy
There are no refunds for Online CE courses. Please contact technical support if you run into technical difficulty.

CE Contact
For any questions, please contact Nareg Apelian, DMD, Director of Continuing Education at nareg@farranmedia.com