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Get in the Dental Game and Edge Over the Competition
I have been in dentistry a little over 15 years now and I know some of you reading this have been in significantly longer than me and I am certain you would have a lot to add to the challenges we have seen and will see in dentistry. We have seen changes with how dental insurance coverage has...Read More
Top 5 Dental Practice Issues: Resolved
Owning a dental practice or working in a dental office can be a very rewarding albeit sometimes challenging profession. With the right systems and training any job in the dental office can bring a sense of accomplishment and can be very rewarding. We all face challenges every day but it’s how...Read More
Posted 7/15/2016 by dr j. in Front Office Rocks!   |  Comments: 0  |   Views: 183
Recently started a subscription of "Front Office Rocks" for my dental office in San Diego. Definitely a plus! Front office is so KEY to making a dental practice run WELL! It is something that sometimes we don't have time to talk about but is SO NECESSARY and this is a great way to get the team...Read More
Posted 12/4/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 553
Five Common Responses Dental Staff Members Typically Use On The Phones That Actually Drive New Patients Away!
Every day in every Dental Office the phone rings with a New Patient Enquiry Call. And our staff are driving those enquiries away…. The phone rings and it is someone wanting to book in with us, and our receptionist is turning the caller off, and turning them away. Not on...Read More
Posted 8/18/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 131
A Day With Howard Farran From Dentaltown… Some Pearls...
I had the pleasure of spending a day listening to Howard Farran share just a small part of his Dental Knowledge with a group of Dentists in Sydney last Saturday: Here are some of Howard’s pearls. Not all of them. I’ve also included my take [as well] on some of...Read More
Posted 1/28/2015 by OpenADentalOffice in How To Open A Dental Office   |  Comments: 0  |   Views: 582
“self-managing”  front desk staff
By Jayme Amos. Get free updates of posts How do practices create “self-managing” front desk staff? This graphic shows the 12 Duties of a self-managed front desk staff. At each stage, a precise moment of interaction occurs with a patient ...can you guess which stage is most...Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 18715
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...Read More
Posted 10/18/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 6446
One Bad Apple Spoils the Barrel....
One of the things that I find and see as I meet with dentists and their teams around the world is that there are dental offices out there where not all members of the team are on the same page. “On the same page” means the team all has the same agenda at the same time. In...Read More
Posted 10/16/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 4947
Customer Service Eyes. Can You Grow Them Or Are You Born With Them?
We all want and need employees with Customer Service Eyes. And Customer Service DNA. Speaking personally, I don’t believe that I was born with Customer Service Eyes. Or Customer Service DNA either, for that matter. Nobody is. I believe that Customer Service Eyes and Customer...Read More
Posted 10/15/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 53028
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle It There are only two reasons why patients do not pay. 1. An Upset or a Misunderstanding An upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't hear...Read More
Posted 10/7/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 686
Answering the Dental Office Phone 101. Three Sure Ways To Stop Offending Your Clients and Customers
Over the last month I’ve been performing some Mystery Shopper Calls to Dental Offices around Australia. Not only have I been phoning general dentists, but I’ve also been phoning some of the better Dental Offices around Australia. Some of the top producers and high-end...Read More
Posted 10/3/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 338
The Mystery Shop – An Invaluable Tool For Catapulting Your Business Success
One of the most valuable tools in any business, and especially in Dentistry, is the Mystery Shop. The Mystery Shop Process involves the creation of a false customer to trial the protocols and procedures of a business, often your own, with the intention of spying, or analyzing, or...Read More
Posted 9/30/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 5  |   Views: 2211
How’s Your Phone? You Won’t Believe How Badly This Doctor’s Phone Was Answered…
“No one should ever treat customers as an interruption. On the contrary, customers should always feel welcomed and encouraged to interrupt us whenever they want to.”– Shep Hyken You can’t believe what goes on out there in telephone land behind your backs,...Read More
Posted 9/17/2013 by Keaton Marks in "Own The Phone"   |  Comments: 0  |   Views: 6809
The Perfect Phone Call In Your Dental Office
There are 24 major points for your front office to learn how to won the phone on a daily basis. If your team doesn't know all 24, your office will lose new patients. Plain and simple. 0 false 18 pt 18 pt 0 0 false false false ...Read More
Posted 9/12/2013 by Keaton Marks in "Own The Phone"   |  Comments: 0  |   Views: 3178
Why Don't We Just Answer The Phone?
Phone calls are offices most valuable new patients. You MUST answer the phone! Take a look at this photo above. We have taken all the phone calls for our 1,200+ offices to show you a significant trend of when the phone rings. Based on all of these calls, we have established: Very few calls...Read More
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