Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
Schedule Makeover: From Reactive to Proactive
The schedule causes the greatest amount of stress in a dental office. The one thing we know about the schedule is no matter what we do, no matter how often we confirm, regardless of how much we plan there will be changes in the schedule. There will always be people who run late, doctors who run...  Read More
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay...  Read More
Get in the Dental Game and Edge Over the Competition
I have been in dentistry a little over 15 years now and I know some of you reading this have been in significantly longer than me and I am certain you would have a lot to add to the challenges we have seen and will see in dentistry. We have seen changes with how dental insurance coverage has...  Read More
Top 5 Dental Practice Issues: Resolved
Owning a dental practice or working in a dental office can be a very rewarding albeit sometimes challenging profession. With the right systems and training any job in the dental office can bring a sense of accomplishment and can be very rewarding. We all face challenges every day but it’s how...  Read More
Posted 7/15/2016 by dr j. in Front Office Rocks!   |  Comments: 0  |   Views: 248
Recently started a subscription of "Front Office Rocks" for my dental office in San Diego. Definitely a plus! Front office is so KEY to making a dental practice run WELL! It is something that sometimes we don't have time to talk about but is SO NECESSARY and this is a great way to get the team...  Read More
Posted 12/4/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 612
Five Common Responses Dental Staff Members Typically Use On The Phones That Actually Drive New Patients Away!
Every day in every Dental Office the phone rings with a New Patient Enquiry Call. And our staff are driving those enquiries away…. The phone rings and it is someone wanting to book in with us, and our receptionist is turning the caller off, and turning them away. Not on...  Read More
Posted 8/18/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 151
A Day With Howard Farran From Dentaltown… Some Pearls...
I had the pleasure of spending a day listening to Howard Farran share just a small part of his Dental Knowledge with a group of Dentists in Sydney last Saturday: Here are some of Howard’s pearls. Not all of them. I’ve also included my take [as well] on some of...  Read More
Posted 1/28/2015 by OpenADentalOffice in How To Open A Dental Office   |  Comments: 0  |   Views: 639
“self-managing”  front desk staff
By Jayme Amos. Get free updates of posts How do practices create “self-managing” front desk staff? This graphic shows the 12 Duties of a self-managed front desk staff. At each stage, a precise moment of interaction occurs with a patient ...can you guess which stage is most...  Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 18744
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...  Read More
Posted 10/18/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 6465
One Bad Apple Spoils the Barrel....
One of the things that I find and see as I meet with dentists and their teams around the world is that there are dental offices out there where not all members of the team are on the same page. “On the same page” means the team all has the same agenda at the same time. In...  Read More
Posted 10/16/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 4957
Customer Service Eyes. Can You Grow Them Or Are You Born With Them?
We all want and need employees with Customer Service Eyes. And Customer Service DNA. Speaking personally, I don’t believe that I was born with Customer Service Eyes. Or Customer Service DNA either, for that matter. Nobody is. I believe that Customer Service Eyes and Customer...  Read More
Posted 10/15/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 53066
Why Patients Don't Pay and How to Handle It
Why Patients Don't Pay and How to Handle It There are only two reasons why patients do not pay. 1. An Upset or a Misunderstanding An upset patient could be caused from anything such as something was not said, or something was said and forgotten and/or not documented. Example: "I didn't hear...  Read More
Posted 10/7/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 759
Answering the Dental Office Phone 101. Three Sure Ways To Stop Offending Your Clients and Customers
Over the last month I’ve been performing some Mystery Shopper Calls to Dental Offices around Australia. Not only have I been phoning general dentists, but I’ve also been phoning some of the better Dental Offices around Australia. Some of the top producers and high-end...  Read More
Posted 10/3/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 355
The Mystery Shop – An Invaluable Tool For Catapulting Your Business Success
One of the most valuable tools in any business, and especially in Dentistry, is the Mystery Shop. The Mystery Shop Process involves the creation of a false customer to trial the protocols and procedures of a business, often your own, with the intention of spying, or analyzing, or...  Read More
Posted 9/30/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 5  |   Views: 2234
How’s Your Phone? You Won’t Believe How Badly This Doctor’s Phone Was Answered…
“No one should ever treat customers as an interruption. On the contrary, customers should always feel welcomed and encouraged to interrupt us whenever they want to.”– Shep Hyken You can’t believe what goes on out there in telephone land behind your backs,...  Read More
Posted 9/17/2013 by Keaton Marks in "Own The Phone"   |  Comments: 0  |   Views: 6835
The Perfect Phone Call In Your Dental Office
There are 24 major points for your front office to learn how to won the phone on a daily basis. If your team doesn't know all 24, your office will lose new patients. Plain and simple. 0 false 18 pt 18 pt 0 0 false false false ...  Read More
Posted 9/12/2013 by Keaton Marks in "Own The Phone"   |  Comments: 0  |   Views: 3201
Why Don't We Just Answer The Phone?
Phone calls are offices most valuable new patients. You MUST answer the phone! Take a look at this photo above. We have taken all the phone calls for our 1,200+ offices to show you a significant trend of when the phone rings. Based on all of these calls, we have established: Very few calls...  Read More

Total Blog Activity

Total Bloggers
Total Blog Posts
Total Podcasts
Total Videos

Popular Categories


Townie Perks

Site Help

Sally Gross, Member Services
Phone: +1-480-445-9710

Follow Dentaltown



9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 · Phone: +1-480-598-0001 · Fax: +1-480-598-3450
©1999-2017 Dentaltown, L.L.C., a division of Farran Media, L.L.C. · All Rights Reserved