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Posted 5/10/2018 by dentalattorney in The Overlooked Basics   |  Comments: 0  |   Views: 15
Handling Patient Complaints
·        Identify one individual as the primary person to handle complaints.·        Conduct staff training.·        Be sure to convey concern and avoid being judgmental.·        Keep your written responses concise and simple.·        Maintain copies of correspondence and document conversations in...  Read More

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