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Posted 8/16/2017 by jmrenken in Dr FriesWithThat   |  Comments: 0  |   Views: 11
Better Dental Patient Care Goes Beyond Treating Symptoms
Better Dental Patient Care Goes Beyond Treating Symptoms How often have you felt like your dental practice is becoming a “repair shop?” It’s been a growing concern for us and for many dental practices—when we see our patients, it’s often already too late. Due to a variety of reasons, patients...Read More
Posted 5/22/2017 by JPPS in Julie's BLOG   |  Comments: 0  |   Views: 22
The Engaged Receptionist
It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect. However, our awareness around the high level of influence our receptionists has requires deeper contemplation. Dental practices know...Read More
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay...Read More
Top 5 Dental Practice Issues: Resolved
Owning a dental practice or working in a dental office can be a very rewarding albeit sometimes challenging profession. With the right systems and training any job in the dental office can bring a sense of accomplishment and can be very rewarding. We all face challenges every day but it’s how...Read More
Posted 2/14/2017 by JVanHorn in DentistMetrics   |  Comments: 0  |   Views: 88
Episode 69 Delivering Wow With Dr. Anissa Holmes
Episode 69 Delivering Wow With Dr. Anissa Holmes Content Originally Appeared on http://www.startyourdentalpractice.com/69 . Read More
Tips for the Perfect Dental Practice Voicemail Message
Outline to A Great Voicemail Message It is not our recommendation to let any patient reach your voicemail but of course, we do not expect your office phones to be answered 24 hours a day. There are going to be times when people reach your message, whether they call at night or weekend. It is...Read More
Posted 10/18/2016 by jessegreen in Dr Jesse Green   |  Comments: 0  |   Views: 40
How To Make Your Customer Service So Good Your Patients Never Leave
OK, I admit it. I have a bug-bear about customer service. It irks me when businesses make it hard for people to deal with them. Unnecessarily hard. And it’s not actually my problem. It’s the businesses’ problem because they’re not just making it hard for me,...Read More
Posted 7/19/2016 by jessegreen in Dr Jesse Green   |  Comments: 0  |   Views: 59
5 Little-Known Factors that Boost Your Customer Service
Can you hear that? It’s the sound of competition, breathing down your neck. Pounding footsteps close on your heels. Chasing you to run faster, run harder and do better. You know there’s fierce competition between dental practices. So how do you ensure you’re the one that...Read More
Posted 5/25/2016 by JVanHorn in DentistMetrics   |  Comments: 0  |   Views: 109
Ep. 38 - Bringing The Disney Experience To Your Dental Practice
Episode 38 - Bringing The Disney Experience To You Content originally appeared at: http://startyourdentalpractice.com/38 . Read More
Posted 3/4/2016 by saibb in The Passionate Dentist   |  Comments: 0  |   Views: 93
041: Dr B Interviews Dr Tarun Agarwal – Respected Speaker, Author and Opinion Leader
041 Dr B Interviews Dr Tarun Agarwal – Respected Speaker, Author, and Opinion Leader Tune in every week for more episodes. Visit Dr. Tarun Agarwal represents the next generation of leadership for the dental...Read More
Posted 1/11/2016 by Dr Anissa Holmes in Delivering WOW...Creating Massive Results for Dentists   |  Comments: 0  |   Views: 106
6 Steps to Create a Practice and Business That WOWs
Are you ready to get some MASSIVE results for 2016? Perhaps it's time to start Delivering WOW. So what is Delivering Wow.... Delivering Wow is a customer-focused approach that service businesses, including dental practices, can take to consistently provide a high level of service and quality....Read More
Posted 12/4/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 608
Five Common Responses Dental Staff Members Typically Use On The Phones That Actually Drive New Patients Away!
Every day in every Dental Office the phone rings with a New Patient Enquiry Call. And our staff are driving those enquiries away…. The phone rings and it is someone wanting to book in with us, and our receptionist is turning the caller off, and turning them away. Not on...Read More
Posted 10/23/2015 by Colin Receveur in The Patient Attraction Podcast™   |  Comments: 0  |   Views: 95
6 Essential Ways Dentists Can Get Patients Who Stay, Pay, and Refer
Published on Oct 23, 2015 Podcast episode 229 reveals six ways dentists can attract new and existing patients. Colin Receveur revisits the episode in Patient Attraction Podcast 585. Read More
Posted 8/13/2015 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 0  |   Views: 395
Patient Amazement with Shep Hyken : Howard Speaks Podcast #119
Part of taking care of your staff is teaching them how to wow your patients. Teach your staff how to amaze your patients every time. Stream Audio here: AUDIO - Shep Hyken - HSP #119 ...Read More
Posted 3/18/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 170
Exceed Patient Expectations And Reduce Your Divorce Rate
It’s sad to say but most people actually come into a dental office expecting the doctor to be running late in getting to them. They expect problems with their bill. They expect difficulty in getting appointments convenient to their schedule. What if you decided, “In my office,...Read More
Posted 3/5/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 242
Consultant Tip: 53 Ways to Create Exceptional Customer Service
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them...Read More
Posted 8/12/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7589
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members ...Read More
Posted 3/21/2014 by DrDaMa in The Relentless Dentist Show w/ Drs. David & Karah Maloley   |  Comments: 0  |   Views: 41383
The Bold Biography of Dr. Mike Abernathy
Dr. Abernathy's Top 5 quotes: I have seen some trends in dentistry, and unfortunately, some of the things we’ve seen in dentistry the last maybe 10-15 years, have been aberrations. If you’re not financially independent, it will color your diagnosis. I’m...Read More
Posted 3/9/2014 by CharlesCrawford in Internet Marketing   |  Comments: 0  |   Views: 2287
Are your employees driving away your patients?
For a dental business to succeed, a lot of things need to go the right way, but just a single customer service misstep is all it takes to permanently ruin a reputation. Everyone who spent any time in the dental industry knows very well that some patients can be really difficult at times and that...Read More
Posted 11/18/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 4759
World Class Customer Service! Three Lessons From Four Seasons.
I read a greatyesterday in Forbes Magazine discussing the Customer Service Systems used by Four Seasons. The article discussed the simple process of how a hotel room door should sound on closing, and the Customer Service Systems employed by Four Seasons in the delivery of the best feeling...Read More
Posted 11/3/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 395
Three Great Lessons Learned From Outside of Dentistry…from Rock Band KISS
“The sooner you get over the limiting and erroneous belief that your business is different, the sooner you’ll be able to ‘borrow’ best practices wherever you find them, from diverse businesses outside your own tiny little world, and use them to improve your...Read More
Posted 10/18/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 6464
One Bad Apple Spoils the Barrel....
One of the things that I find and see as I meet with dentists and their teams around the world is that there are dental offices out there where not all members of the team are on the same page. “On the same page” means the team all has the same agenda at the same time. In...Read More
Posted 10/16/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 4957
Customer Service Eyes. Can You Grow Them Or Are You Born With Them?
We all want and need employees with Customer Service Eyes. And Customer Service DNA. Speaking personally, I don’t believe that I was born with Customer Service Eyes. Or Customer Service DNA either, for that matter. Nobody is. I believe that Customer Service Eyes and Customer...Read More
Posted 10/7/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 751
Answering the Dental Office Phone 101. Three Sure Ways To Stop Offending Your Clients and Customers
Over the last month I’ve been performing some Mystery Shopper Calls to Dental Offices around Australia. Not only have I been phoning general dentists, but I’ve also been phoning some of the better Dental Offices around Australia. Some of the top producers and high-end...Read More
Posted 9/12/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 6695
Amex or Visa? Four Reasons Why You Are Making The Wrong Decision, and the Negative Effect It Is Having On Your Business.
Just the other day I was in a discussion with a dentist who was considering dropping American Express as a method of receiving payment from clients visiting his dental office. He presented a reasonable case for not accepting American Express, or Amex cards, from his patients and...Read More
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