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Posted 7/9/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 1  |   Views: 144
They’re Not Buying Dentistry… They’re Buying A Relationship
You can refer to it as relationship credit or a deposit in the emotional bank account, but whatever you call it, until you have created a patient-doctor relationship based on trust, your clients won’t be loyal. You have to earn patient loyalty through your actions and words.Let’s put...  Read More
Posted 7/2/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 258
What Would You Do If You Were Retired? Why Not Do It Now?
A few weeks ago, we posted a blog article titled,. When the article was posted on LinkedIn, one of our dentist contacts wrote in the comments section, “If I see another article on how to make 1-million dollors in the dental world...”She is a charming Dentist that I met on a business...  Read More
Posted 6/25/2015 by Keating Dental Arts in Dental Up   |  Comments: 0  |   Views: 103
Increasing your Practice Exponentially
Special guest, Dee Dee Reid from D2 coaching and consulting and Dr. David Hornbrook go "dental up" on em and give an overview on increasing your practice exponentially, moving forward with your Dental education, technology and connecting with your patients.For more dental news, 4K Ultra HD videos...  Read More
Posted 6/24/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 281
Corporate Dentistry Is Not The Devil
Over and over again I hear dentists talk about corporate dentistry as the enemy. I’ve even heard doctors refer to their corporate competition as “the devil,” practically spitting out the words.Obviously this is a topic that stirs up a lot of emotion, and it’s clear why....  Read More
Posted 6/18/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 169
A Dental Practice Leader Has a Vision and a Plan
In my previous post,, I asked you to step outside of your role as the Doctor and into your role as CEO. I urged you to employ the concept of Ruthless Honesty when assessing the daily operations of your practice. I assume you’ve done your homework. So now let’s look at how to go from...  Read More
Posted 6/12/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 707
Dental Office Phone Etiquette: Does Your Practice Make the Cut? – Part I
When a new patient seeks out your dental office, it may be for any number of reasons. She is likely a woman, and she is probably calling you for one of the five following reasons: She is new to the area, She had a bad experience somewhere else and needs a new dentist, She has avoided the...  Read More
Posted 6/11/2015 by Dental Practice by Design in Dental Practice by Design   |  Comments: 0  |   Views: 88
Have You Settled For Average?
Did you awake this morning as you have most of your adult life? Getup, get dressed, grab a cup of coffee to go, drive to work hating thetraffic, listen to discord in the office all day, listen to patientssay "no" or team complaints? You get the picture? Maybe you are thepicture? Really do you think...  Read More
Posted 6/4/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 116
Does Your Inside Reality Match Your Outside Perception
I teach my clients that first impressions are key to attracting the sort of patients with whom you most enjoy working. A first impression certainly includes first interactions between your office and a potential new patient via telephone (we will cover phone etiquette in a future post), but it also...  Read More
Posted 5/27/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 112
What Message Are You Sending with Your Waiting Area?
When I begin working with a dental office, I can usually tell how well their business is doing just from standing in the lobby and taking a look around. I can tell how impeccably they manage their patient files, how diligent they are with follow-up, and how much attention they give to detail.The...  Read More
Posted 5/13/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 126
Gain Control Of The Business Side Of Your Practice
"As dentists, we spend a majority of our education focusing on science, never developing our business acumen.This prepares us for half ofreal-world practice.CEO Dentistsupplements ourclinical education withfocusedbusiness training and strategies specific to a dental practice rounding out our team's...  Read More
Posted 5/6/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 506
How to Build a Million Dollar Dental Practice
According to the American Dental Association, the average patient is worth approximately $820 per year to your practice. So if you want to build a million dollar dental practice, you need approximately 1,200 active patients (1,220 for you math majors). The key word here is"active".We’re...  Read More
Posted 4/29/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 170
Women Are Key To Your Internal Marketing Success
In my last post,, I described how to get the greatest value out of your external dental practice marketing efforts by dropping the generic "market to everybody with teeth" approach in your direct-mail, web site, billboards, etc., and shifting your message to targeting more ideal patients.Stack the...  Read More
Posted 4/16/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 521
How to Handle Late Notice Cancellations and No-Shows
During a recentsession, we explored practice profitability and the financial impact of having just one empty slot in the daily calendar. A big questions was, “Wes, how do I handle patients when they’re on the books for a 9AM appointment and they don’t call to cancel until 4PM the...  Read More
Posted 4/14/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 244
Don’t be Penny-Wise and Dollar-Foolish: Build Strong Relationships with Dental Supply Reps
I have a doctor client who is always trying to save a nickel by buying supplies on the Internet. Like most dentists he is very frugal. I’ve told him over and over that saving a nickel won’t really grow his practice. But, building a strong relationship with a great dental supply rep just...  Read More
Posted 4/14/2015 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 1  |   Views: 1061
Living an Abundant Life with Dr. Bill Blatchford : Howard Speaks Podcast #65
Is it possilbe to work less days and make more money? Can vacations boost productivity? Should new graduates take out more loans to buy a practice? Dr. Bill Blatchford answers these questions and more in this hour podcast interview with Dr. Howard Farran.Stream Audio Here: ...  Read More
Posted 4/8/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 118
Creating Value: Becoming a True Provider Part 2
In my last post, , I talked about looking into your practice to see where value already exists. Now, I want you to go into your patient’s mind and consider how they might assess the price and associated value of a product, material, or service.Reframing The Value Question for Your...  Read More
Posted 3/31/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 137
Creating Value: Becoming a True Provider Part 1
With a Starting Price of just $13,270, the 2015 Smart "ForTwo" is theCheapestpricedcar in America! So, why doesn't everyone drive one?Because it's not always about price...Your patients are consumers. Consumers look for ways to extract value from the world. You are a business owner. Your job is...  Read More
Posted 3/26/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 174
Dental Practice Management: Communication, Influence, Leadership
"Leadership is the art of getting someone else to do something you want done because he wants to do it" --Dwight EisenhowerAccording to Webster’s Dictionary, communication is "A process by which information is exchanged between individuals through a common system of symbols, signs, or...  Read More
Posted 3/24/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 181
Performance Appraisal Does Not Mean a Raise in Salary
When was the last time you sat down with each of your team members individually, acknowledged them for what they are doing right, communicated the areas of their performance that need improvement, and helped them develop a plan to exceed your expectations and become an ?Every time I lead a...  Read More
Posted 3/19/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 148
How To Build A Team That Will Help Build Your Practice
Team BuildingToo many practices struggle to reach their goals because they just don't have the right team to get the job done.When you started the practice, you may have hired to “fill the openings”. Along the way, you made additions or changes because you were short handed or needed to...  Read More
Posted 3/10/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 222
Get Serious About Your Dental Practice Systems
Since you are the owner of a business, I encourage you to occasionally step outside of your role as the top producer and dentist and into the role as a CEO. I urge you to view your business form a vantage point of “outside and slightly elevated” and to employ the concept of Ruthless...  Read More
Posted 2/22/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 1036
The Art of Asking for Dental Patient Referrals
My guess is that is you are reading this blog post, you have yet to master the art of referrals. There is a “right way” to get dental referrals, and there is a way that isn’t as effective.Let’s take a look at what it takes to master the art of referrals and grow your...  Read More
Master these 3 skills for success
If you own your single site practice it’s likely you face the same challenges that effect many small businesses. Unfortunately many dentists spend their training learning the art and science of dentistry and not the skills necessary to successfully operate a small business.To run a successful...  Read More
Posted 12/18/2014 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 6  |   Views: 2674
Top Practice Mistakes with Sandy Pardue : Howard Speaks Podcast #32
Sandy Pardue and Howard Farran talk about staff problems, lack of systems, staff training, broken appointments, patient retention, and more! There’s a reason Sandy is considered the gold standard in practice management.Listen to the Show on iTunes to listen on iTunesListen to the Audio Here:...  Read More
Posted 11/17/2014 by Dr Bill Adams in Bill Adams, DDS   |  Comments: 0  |   Views: 134
Who Am I Without My Practice: Overcoming the Fear of the Unknown
We all face life changing decisions during our careers,particularly in transition periods.Those of us who have dedicated a lifetime to pursuing a profession andhoning our craft, often become enmeshed in our own vocation. Our self-worth, and indeed our identity as aperson, becomes fused with our...  Read More
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