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Displaying items 1 to 25 of 33
12
It's a Numbers Game
As a profession, we have a lot of different views about the concept of selling. Some feel that we are healthcare providers and we shouldn’t need to sell. Others believe that if we don’t sell, we won’t help many of our patients. Finally, there are those that don’t necessarily...Read More
Posted 1/9/2017 by Mark D in Dental Marketing Mastery with Howie and Mark   |  Comments: 0  |   Views: 10
#35: 2017 Resolutions. Three Easy Commitments to Make.
The new year is upon us, so what is your practice going to focus on? In this episode of Dental Marketing Mastery, we explain three easy, proven, FREE commitments that your office can make to convert more new patients. Listen Podcast Highlights: Calling new patients the same day they...Read More
Posted 12/1/2016 by Mark D in Dental Marketing Mastery with Howie and Mark   |  Comments: 0  |   Views: 21
#28: NPI Concierge: Online Appointment Scheduling Made Easy
In this episode of Dental Marketing Mastery, we introduce NPI Concierge, our new software that allows new and existing patients to schedule their own appointments from your website, their social media pages, or their insurance provider’s website. Listen Podcast Highlights: ...Read More
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 384
Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment. Briefly, the sequence for recall dialogue is: 1. Get the patient or parent on the line. 2. In a cheerful, pleasant manner, identify yourself and the office:"Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!" 3....Read More
Posted 7/2/2015 by Paul Edwards in CEDR HR Solutions   |  Comments: 3  |   Views: 129
Four Things I Need You to Know When You Are Late for Work
There’s no getting around it: healthcare is an industry in which service is often measured by how long the patient had to wait for their appointment. So, it stands to reason that one of the most frustrating things to deal with is an employee who is habitually late, and who doesn’t...Read More
Posted 12/15/2014 by Jill Kring Carter aka Practice Prudence™ in Practice Prudence ™   |  Comments: 0  |   Views: 157
No-Shows Getting The Better of You?
No-Shows Getting the Better of You? The idea that 'most people don't do this intentionally' is not well-received by many. And, there IS a solution for most of them - one that keeps a practice from actually losing an otherwise desirable patient. Dr. in Centrellia, WA suggests: "Here's a...Read More
Posted 12/15/2014 by Jill Kring Carter aka Practice Prudence™ in Practice Prudence ™   |  Comments: 1  |   Views: 88
Scheduling with Integrity
Tired of that 'OTHER' scheduling program that won't stop hounding your staff on the phones? Refuse to deal with such tactics, which include questionable at best tactics for getting patients to schedule as well. Schedule with Integrity Check out this article, and make the...Read More
Posted 7/7/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 2532
Recall & Reactivation
Automatic recall/reactivation systems are amazing but it's important not to get too automatic. Here is what we are now finding that generally works best: 1. Find out from patients whether they prefer to be contacted by text, email or phone call. Do not offer a postcard. Only use a postcard if the...Read More
Posted 7/6/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 16355
Consultant Tip: How to Increase Your Bottom Line
Do you know the best and easiest way to increase your bottom line or profit? It's by not having open time on your schedule, which is achieved by eliminating broken appointments and controlling your schedule. For every broken appointment and time left unfilled on the schedule, your bottom line...Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 18715
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 82
Consultant Tip: A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations[patients that have not been in for 13 months or...Read More
Posted 6/23/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 19374
A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software with recalls, incomplete treatment, reactivations[patients that have not...Read More
Posted 6/19/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 21165
Consultant Tip: Appointment Wrap Up
Follow these steps at the end of each appointment with all patients to make sure you "wrap up" the patient's visit with positive communication while preparing them for their next appointment. STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing...Read More
Posted 6/19/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 207
More on No Shows and Cancels
Any systems comes down more to WHO is doing the job then the “system” itself. Don’t get me wrong - systems are vital - but there are tons of good systems out there. What is more important is how well trained the people are on implementing whatever system you use as an untrained...Read More
Posted 5/8/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 32163
Standardized Sequence for Handling Requests to Break or Cancel an Appointment
Standardized Sequence for Handling Requests to Break or Cancel an Appointment When you are speaking to a patient or someone who calls for a patient and they want to break an appointment, there are certain steps to follow. The first step is to get the person on the telephone that has the...Read More
Posted 4/16/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 1618
Patient Scheduling: Efficient Time Management
Effective scheduling techniques stabilize production from one day to the next greatly reducing the stress created by inconsistency. The ability to increase production is the result of a well-designed day not by increasing the number of patients seen. The goal of any practice should be to help as...Read More
Categories: scheduling
Posted 7/18/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 72817
Even in a dental office... People don't buy for logical reasons - They buy for emotional reasons.
True that, right? All buyers are influenced, good and bad, by emotion. Emotional connections with your patients can determine the strength, length and profitability of your relationship. Positive emotions build loyalty, trust and referral based growth. Everything that happens in...Read More
Posted 7/12/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 62486
The fortune, my friends, is in the follow-up
“In golf, as in life, it is the follow through that makes the difference.” Follow-up. We know how critical the correct follow-up can be in a dental practice. It can make or break treatment case acceptance. It can make or break a new patient scheduling. It can make or break...Read More
Posted 6/22/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 52618
More bang for your marketing buck...
Websites. Electronic Communication Systems. Direct Mail Marketers. Radio Ads. Newspaper Ads. Social Media Support. Logo memorabilia. Special Events. In house marketing gimmicks and print material. Newsletters. Email blasts. Marketing isn't cheap, right? You spend thousands of your hard...Read More
Posted 5/8/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 5105
Consultant Tip: Go for Your Dreams
Dentists go to great lengths to try and build their practices.They invest a tremendous amount of time and money to become dentists and set up a practice by getting through college, dental school, and continuing education courses. They invest heavily in office space, dental equipment, office...Read More
Posted 5/7/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7776
Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them-Tip #4
Tip #4- Don't Break Agreements With Patients. AsI share how actions and words of the dental team may increase or prevent cancellations, Ican’t leave out thisone on breaking agreements with patients. I see practices calling patients to move up their appointments as they try to fill open...Read More
Posted 4/25/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 1164
Distractions at the Dental Office Front Desk
Distractions at the Dental OfficeFront Desk Distractions at the front desk in dental offices can be common. Since this area is responsible for creating and maintaininga full and productive schedule for the practice,it is important to not have other team memberspulling front desk staff away...Read More
Posted 4/24/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 3890
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the...Read More
Posted 4/14/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 843
Everyday I'm shufflin'................
Do you feel that way sometimes? Shufflin’ through a spotty schedule and wondering where did Mrs. Smith’s crown appointment go, did anyone follow up on Mr. Jones who was sent out for a root canal 4 months ago and wasn’t it time for Joe Schmoe to be seen here for PM since...Read More
Posted 4/11/2013 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 1177
Top 12 reasons why your reception area and treatment chairs might be empty - And it's NOT the ecomony
Let's get right to it, shall we? Every single office has the same opportunity today to either KICK ASS or SUCK. It's your choice. Sometimes you might need support with systems to get you there, but every single office/person has the same opportunity available to them upon opening their peepers...Read More
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