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Posted 2/11/2017 by Sheri Jolly in Dental Support Essentials   |  Comments: 0  |   Views: 44
FRONT DESK STAFF:From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with THE LIFELINE OF THE DENTAL PRACTICE
From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with patients before a patient even lands in the dentist chair. As the first and last interaction with patients, and a multitude of duties in between, those...Read More
Posted 12/28/2016 by Mark D in Dental Marketing Mastery with Howie and Mark   |  Comments: 0  |   Views: 12
#34: The Boogieman of Dentistry | Dental Marketing Mastery with Howie Horrocks and Mark Dilatush
Allow patients to schedule their own appointments online? MADNESS! Or is it? In this episode of Dental Marketing Mastery, we explore the pros and cons of online scheduling and debunk the myths surrounding this controversial subject. Listen Podcast highlights: The two crowds in...Read More
Posted 8/16/2016 by AxexGabe in Rebel Dentist Podcast   |  Comments: 0  |   Views: 29
Let Them Go
6 Ways of Identifying a Deadbeat Dental Patient:Any of the items on this list is reason enough to show a patient the door, with a referral of course. Chronic Appointment Breaker No Payment Verbally Abusive Physical Threat Inappropriate Behavior Unsolicited Advances ...Read More
Posted 12/10/2015 by OpenADentalOffice in How To Open A Dental Office   |  Comments: 0  |   Views: 175
LESSON: how to create the BEST FRONT DESK staff…learn from an expert of 20+ years and get the best team possible!
LESSON: how to create the BEST FRONT DESK staff…le When your front desk is at its best, your practice can care for patients in amazing ways. One of the biggest dangers for practice owners is...Read More
Posted 8/18/2015 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 1  |   Views: 590
Is Your Front Desk Missing Something? with Mary Beth Bajornas : Howard Speaks Podcast #122
"Some practices don't even have voice mail. They just ring incessantly when they're not in the office". If this sounds even remotely familiar, Mary Beth has your solution. Stream Audio here: AUDIO - Mary Beth Bajornas - HSP...Read More
Posted 7/6/2015 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 829
There IS a difference between "answering the phone" and "working the schedule".
Answering the practice phone, just to say you answered the phone is completely pointless unless you are DOING something with those answered calls. We all know the importance of answering your practice phones. Minimum of 45 hours a week. During the WHOLE day. Every working day of the year,...Read More
Posted 2/6/2015 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 495
Answering the phone. It's just not enough anymore.
Posted on Said the busy mom, calling on her lunch hour to schedule her children’s next cleaning appointments, only to receive a long winded VM at the dental practice, not only detailing their business hours of every second/every day but advising that said busy mom chose...Read More
Posted 1/28/2015 by OpenADentalOffice in How To Open A Dental Office   |  Comments: 0  |   Views: 585
“self-managing”  front desk staff
By Jayme Amos. Get free updates of posts How do practices create “self-managing” front desk staff? This graphic shows the 12 Duties of a self-managed front desk staff. At each stage, a precise moment of interaction occurs with a patient ...can you guess which stage is most...Read More
Posted 1/8/2015 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 137
Making Patients Comfortable
As your receptionistbecome familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc. This is very important. She should make a point of bringing up what she talked about last time the patient was in. For instance, if the patient just...Read More
Categories: front desk
Posted 12/15/2014 by Jill Kring Carter aka Practice Prudence™ in Practice Prudence ™   |  Comments: 0  |   Views: 65
Your FD - They Will MAKE or BREAK Your Business
It is true; your FD staff will make or break you. They also can hold you at status-quo. But your FD, OM, RDH and assistants - each of them - have the ability to take your business down, right under your nose, when your eyes and ears are not close enough to see what's happening - or not happening....Read More
Posted 9/15/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 187
STAND OUT or STEP ASIDE
Posted on Either STAND OUT or STEP ASIDE If your practice isn’t the one to STAND OUT, you will be forced to STEP ASIDE to the practice that is. To a typical patient, a dentist is a dentist, a filling is a filling and a cleaning is a cleaning. What is the one thing...Read More
Posted 11/4/2013 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 1220
Has Your Front Desk Been Taken Over by a Porn Site?
Recently I was using a dental client’s computer and noticed that it was running really slow. On a hunch, I installed anti-spyware software. Spyware, for those of you who don’t know, is computer software that is installed secretly on your computer to intercept or take partial...Read More
Categories: front desk
Posted 9/12/2013 by Keaton Marks in "Own The Phone"   |  Comments: 0  |   Views: 3178
Why Don't We Just Answer The Phone?
Phone calls are offices most valuable new patients. You MUST answer the phone! Take a look at this photo above. We have taken all the phone calls for our 1,200+ offices to show you a significant trend of when the phone rings. Based on all of these calls, we have established: Very few calls...Read More
Posted 9/2/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 3211
How to At Least Double Your Cold Phone Enquiry Call Conversion Rate Immediately… Putting Free Money Straight Into Your Bottom Line
We know that one of *THE* Biggest Cringe Moments that a Dentist Experiences is when he overhears his Front Office Person on the phone with a New Patient Enquiry. The reason for this is that more often truly than not, the enquirer will lead with a question along the lines of: “How...Read More
Posted 8/15/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 70705
Noise and Distractions at the Front Desk
Hear Ye, Hear Ye! It looks like it’s time to muster the troops and expound upon a worthy virtue! The subject of the day is the old adage—“Silence is golden.” An adage, of course, is a simple truth. And the truth of the matter is, the front desk can be more effective...Read More
Posted 8/1/2013 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 414
Has Your Front Desk Been Taken Over by a Porn Site?
Recently I was using a dental client’s computer and noticed that it was running really slow. On a hunch, I installed anti-spyware software. Spyware, for those of you who don’t know, is computer software that is installed secretly on your computer to intercept or take partial...Read More
Categories: front desk
Posted 4/25/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 1165
Distractions at the Dental Office Front Desk
Distractions at the Dental OfficeFront Desk Distractions at the front desk in dental offices can be common. Since this area is responsible for creating and maintaininga full and productive schedule for the practice,it is important to not have other team memberspulling front desk staff away...Read More

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