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The Best Way to Use a Quick Fill / Short Call List
The Best Way to Use a Quick Fill / Short Call List Every type of dental scheduling software has some form of a quick fill list or short call list. This is basically a list of patient appointments that have been cancelled and/or patients who have said they want a call if an appointment opens up...Read More
Posted 11/15/2016 by jessegreen in Dr Jesse Green   |  Comments: 0  |   Views: 82
How To Get Rid Of Cancellations Once And For All
Frustrating aren’t they? Patient cancellations, I mean. You have a full day booked, but then out of the blue people cancel. Or worse. They fail to turn up for appointments. So your full day becomes full of holes. And if you’re not careful, you’ll never see those...Read More
Posted 8/15/2016 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 224
Ten Proven Steps to Reduce Cancellations and No-Shows in your Dental Practice
When it comes to cutting down on cancellations and no-shows, there are similar but different protocols for 1) new patients, 2) patients due for recare, 3) patients past due for recare, 4) patients scheduled for operative, and 5) patients who broke their appointment for operative. Here are 10 tips...Read More
Posted 6/1/2016 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 220
 What type of people cancel and no-show to their dental appointments?
An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. No practice wants too many of these types of patients. It becomes vital for the scheduling coordinator to be able to identify these patients so that the dental team can confirm their...Read More
Posted 5/31/2016 by First Choice Repair in Dental Handpiece Sterilization Guidelines   |  Comments: 0  |   Views: 186
Let’s face it, every dental practice will have appointment cancellations and no-shows. But how you and your staff plan to minimize these unfortunate occurrences can be the difference between a good profit year and a GREAT profit year. Even in strong economic times, appointment cancellations...Read More
Posted 5/18/2016 by DPSDentalcoach in Did You Get Your Hygiene Department Tune-Up?   |  Comments: 0  |   Views: 37
What's In It For Your Patients?
What's your PARVB? Put into a way that you may understand better, let's call this your Patients' Appointment reason to Return- theValue and Benefit to them. Or another way to say it from your patients point of view may sound like this"What's in it for me?" All day long you are asking your...Read More
Posted 4/16/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 488
How to Handle Late Notice Cancellations and No-Shows
During a recentsession, we explored practice profitability and the financial impact of having just one empty slot in the daily calendar. A big questions was, “Wes, how do I handle patients when they’re on the books for a 9AM appointment and they don’t call to cancel until 4PM the...Read More
Posted 12/15/2014 by Jill Kring Carter aka Practice Prudence™ in Practice Prudence ™   |  Comments: 0  |   Views: 173
No-Shows Getting The Better of You?
No-Shows Getting the Better of You? The idea that 'most people don't do this intentionally' is not well-received by many. And, there IS a solution for most of them - one that keeps a practice from actually losing an otherwise desirable patient. Dr. in Centrellia, WA suggests: "Here's a...Read More
Posted 11/29/2014 by DrDaMa in The Relentless Dentist Show w/ Drs. David & Karah Maloley   |  Comments: 0  |   Views: 707
Sandy Pardue: Are your appointments broken?
Top Quotes from Sandy Pardue: The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly. When the patient starts asking questions, and if those...Read More
Posted 6/19/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 242
More on No Shows and Cancels
Any systems comes down more to WHO is doing the job then the “system” itself. Don’t get me wrong - systems are vital - but there are tons of good systems out there. What is more important is how well trained the people are on implementing whatever system you use as an untrained...Read More
Posted 5/12/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 3336
Chronic Appointment Breakers
Good management of your dental practice includes a scripting protocol for your Scheduling Coordinator (SC) to handle chronic broken appointment patients (at least three broken appointments or is not sorry after the second broken appointment). Something like this: SC: “I’m sorry...Read More
Posted 5/8/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 32196
Standardized Sequence for Handling Requests to Break or Cancel an Appointment
Standardized Sequence for Handling Requests to Break or Cancel an Appointment When you are speaking to a patient or someone who calls for a patient and they want to break an appointment, there are certain steps to follow. The first step is to get the person on the telephone that has the...Read More
Posted 4/14/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 2  |   Views: 3918
Actions to take to fill up your dental schedule, cut down on no-shows/cancellations.
1. For those who take insurance get in "end of year" insurance out. 2. Have a short call list 3. Make sure that every patient has their next appointment scheduled before leaving 4. Follow-up on unscheduled treatment and missed appointments. The person doing the calls must have excellent...Read More
Posted 4/9/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 673
Broken Appointments: Following Up On
Correctly handling missed appointments is key to the successful management of your dental practice. If not handled as soon as they occur patient treatment plans can be disrupted, the schedule is thrown off and patients can be lost. When a patient misses an appointment they must be called...Read More
Posted 4/24/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 3938
Reduce Broken Appointments
I believe that practices have a lot more control over broken appointments than they ever realized. Many practices are running on automatic and not taking time to educate patients and look at the patient's indicators before scheduling and during confirmations. 1) Educate the patients when the...Read More

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