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Posted 7/26/2016 by jessegreen in Dr Jesse Green   |  Comments: 0  |   Views: 47
What Mission Impossible Can Teach Us About Staff Traiing
Go on, admit it. You’ve had staff perform poorly in the past. And you know that part of their poor performance is due to lack of training. It’s OK. We’ve all done it. We’ve all experienced the guilt that comes from knowing that we’re at least a little to blame...Read More
Posted 4/8/2016 by cforneris in Tralongo LLC   |  Comments: 0  |   Views: 84
The importance of first impressions - It starts with the first phone call!
Here at, we believe that training and being consistent are key ingredients for having a successful practice. Our dental practice experts can't stress enough the importance of phone training andhavingappointments scheduled over the phone. When someone is looking for a dentist, the first thing they...Read More
Posted 9/24/2015 by OpenADentalOffice in How To Open A Dental Office   |  Comments: 0  |   Views: 58
STAFFING TOOL – 1 to Upgrade your ENTIRE Career
STAFFING TOOL – 1 to Upgrade your ENTIRE Career What motivatesemployeesto beTHEIRbest? Of all the tools for staff management, there is 1 that gives you the most insight. Today, you’ll hear how to...Read More
Posted 5/5/2015 by ConversionWhale in Conversion Whale - Leader in Dental Practice Marketing   |  Comments: 0  |   Views: 65
Conversion Whale Introduces New Phone Training Program For Existing Clients
At Conversion Whale we are always looking for new ways to help our clients. Our mission is to deliver a turkey digital marketing solution for dental practice.In order to do so,we have considered all the aspects of what a dental practice does on a daily basis. We believe thatphone training is a...Read More
Posted 3/20/2015 by GrayMoore in Tips For Dentists and Dental Industry News   |  Comments: 0  |   Views: 633
Four Ways to Shut Down Gossip Amongst Dental Staff
Though workplace gossip may seem innocent enough, sometimes sharing information can be damaging to the image and respectability of dental staff and the practice as a whole. Sometimes dental office gossip and negativity can also find its way into meetings or exchanges with patients. It could come...Read More
Categories: staff training
Posted 3/9/2015 by Karoline Biami in Dental Hygiene Boost   |  Comments: 0  |   Views: 230
Stop Passing the Buck, Start Passing the Baton
This article originally appeared on At the heart of any good business is great communication. Never is that statement truer than in the dental practice, and it is especially true for front office team members and the hygiene department. Effective communication between these two essential parts...Read More
Posted 1/28/2015 by dentalattorney in The Overlooked Basics   |  Comments: 0  |   Views: 120
VICARIOUS LIABILITY OF DENTAL STAFF MEMBERS
In today's legal environment, a owner of adental practice may be vicariously liable for the errors and omissions of staff members. As a general rule, the risks are clinical in nature, however, a substantial amount of errors or omissions occur as a result of miscommunication. In matters of...Read More
Posted 12/18/2014 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 5  |   Views: 2398
Top Practice Mistakes with Sandy Pardue : Howard Speaks Podcast #32
Sandy Pardue and Howard Farran talk about staff problems, lack of systems, staff training, broken appointments, patient retention, and more! There’s a reason Sandy is considered the gold standard in practice management. Listen to the Show on iTunes to listen on iTunes Listen to...Read More
Posted 10/22/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 1774
Training Staff: What You Really Need to Know
Dental Staff Training One of the hardest management task dental practice owners and office managers have to deal with is how to effectively and efficiently train staff. The normal way to train a new employee is “on the job” with the hope they pay close attention to what you’re...Read More
Categories: staff training
Posted 9/19/2014 by kancityshuffle in Hacking Dental   |  Comments: 0  |   Views: 570
5 Things I Learned at a Dental Conference
1. Take care of yourself! Conferences are large wide concrete floors with a quarter inch of carpet. As you probably already know, you spend a lot of time on your feet. The right footwear can make or break a conference for you, so wear something with some cushion. Also of note, the food at these...Read More
Posted 8/20/2014 by Greg Auerbach, MBA in Practice Transitions Made Perfect   |  Comments: 0  |   Views: 673
How Staffing Choices Affect Your Bottom Line
Overhead costs in dental practices have been on the rise for decades and are affecting the majority of dentists at every stage of their practice life. If you are early in practice ownership or are in the middle of your career, this may result in cash flow problems. Perhaps you can’t afford to...Read More
Posted 6/23/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 19374
A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book in your computer software with recalls, incomplete treatment, reactivations[patients that have not...Read More
Posted 6/19/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 21165
Consultant Tip: Appointment Wrap Up
Follow these steps at the end of each appointment with all patients to make sure you "wrap up" the patient's visit with positive communication while preparing them for their next appointment. STEP 1: Raise the chair so that the patient is in an upright position. You should remain seated facing...Read More
Posted 6/16/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 2530
Correcting Dental Employees
The key to compliance is having a Dental Office Manualwith all policy put together in a format that requires written attests that each policy has been read and agreed to. Then when policy is not followed a system to correct people is as follows: 1. When a policy, procedure or system is...Read More
Categories: staff training
Posted 1/10/2014 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 9  |   Views: 8235
Monthly Bonus Plan for Today’s Dental
Monthly Bonus Plan for Today’s Dental By Howard Farran, DDS, MBA Founder & CEO of Today’s Dental & Dentaltown Many dental offices do not have a bonus system in place, and those that do typically have a once-per-year bonus, which, in my opinion is rather ineffective....Read More
Posted 9/30/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 5  |   Views: 2210
How’s Your Phone? You Won’t Believe How Badly This Doctor’s Phone Was Answered…
“No one should ever treat customers as an interruption. On the contrary, customers should always feel welcomed and encouraged to interrupt us whenever they want to.”– Shep Hyken You can’t believe what goes on out there in telephone land behind your backs,...Read More
Posted 9/16/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 2576
Does Your Dental Office Have An Ultimate Referral Procedure?
One of the procedures we are really proud of at Active Dental is how we refer our patients off for specialist dental care. And what we do. So much so, that we incorporated this courtesy into the Ultimate Patient Experience Programme as the Ultimate Referral Procedure. Let me...Read More
Posted 9/7/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 1614
Five Reasons Why Working Out of One Treatment Room Only Is Killing Your Customer Service.
I’ve been operating my own Dental Office now for coming close onto twenty seven years. For twenty five of those years I’ve operated and treated my patients and clients out of two treatment rooms, mainly alternating from one room to the other. So extensively, I’ve...Read More
Posted 9/7/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 6522
Are Recalcitrant Team Members Killing Your Business?
One of the difficult things to do in running a dental office is the management and control of staff and team members and performances. As far as I am aware, there is no real formal training in the skills of Human Resources [HR] for dental undergraduate students. Sadly, often in my travels to...Read More
Posted 7/29/2013 by Scott at 123 Postcards in Results-based Dental Marketing   |  Comments: 0  |   Views: 6728
Fireworks & Dental Marketing…Is Your Marketing a Bang or Dud?
Fireworks! We love ‘em! The explosions of fire, the loud bangs, and the bursts of brilliant colors and designs. There is something exhilarating watching the fuse sparkle as the fire moved down toward the chamber casing and waiting to see what pops out. The anticipation can be intoxicating....Read More
Posted 7/23/2013 by dr_curtis in Straight Bytes   |  Comments: 4  |   Views: 78498
If you're not monitoring you office phone scripting, who is?
A patient of mine who specializes in relationship marketing explained to me that business is a really big funnel. At the top of the funnel we seek to attract as many interested potential clients (patients) from as many sources as possible. Some of the leads we have fall out of the funnel and...Read More
Posted 4/9/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 43966
Consultant Tip: Actions and Words of the Dental Team Can Increase Cancellations or Prevent Them- Tip #2
Tip #2- Know that a large portion of broken appointments begin chairside. As we evaluate broken appointments and track down exactly what was done prior to the appointment day, what was said andwhat was leftoff, we seethat many of the broken appointments should have never occurred. Most could...Read More
Posted 4/5/2013 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 6988
Building Your Practice with Emergencies and "Emergencies"
An emergency, according to the American Heritage Illustrated Encyclopedic Dictionary, is “an unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate action.” When quotation marks (“ “) are placed around a word, it means the word is...Read More
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