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Posted 9 hours ago by irynas in Keen Practice   |  Comments: 0  |   Views: 7
In my previous post I wrote about the power of personalized handwritten notes. Today, I want to use the example of "thank you for referral" to demonstrate how you can create a system for everything you do in the office. You need systems to be consistent True, the idea of handwritten notes is a...  Read More
Posted 11 hours ago by Keating Dental Arts in Dental Up   |  Comments: 0  |   Views: 13
Building Trust
| Shaun Keating + Dr. Dennis Murphy DDS | Dr. Dennis Murphy DDS is an experienced family dentist who had been practicing dentistry since 1977. He believes in minimally invasive dental techniques and has the desire to get to know each one of his patients making his job more rewarding. Dennis...  Read More
Posted 11/13/2017 by irynas in Keen Practice   |  Comments: 0  |   Views: 13
Do you often get handwritten "thank you" notes from people? You probably do get a couple here and there from some especially grateful patients. How does it feel? To me it always feel special. A person bothered to find a nice card, to find some time, to hand write and to mail it. I still keep "thank...  Read More
Posted 7/24/2017 by dentalattorney in The Overlooked Basics   |  Comments: 0  |   Views: 40
HR Audit Checklist - Communications
Vital to the daily operations of a practice, no matter the size, is a clear communications policy that allows employees to access concise information regarding their rights and responsibilities both under practice policy and the law. Documents to Review: Employee Handbook ...  Read More
Confirmation Calls: What You Say Is Not as Important as What You Hear
A hot topic in our industry is how to get patients to show up to their appointments. Many dentists and staff think what is said during the confirmation call makes the difference in decreasing their cancellations and no shows. I am asked all the time for scripts for this and I am completely against...  Read More
Posted 7/6/2017 by Jen Butler in The S.M.a.R.T. Dentist   |  Comments: 0  |   Views: 25
The Magic Question for Higher Case Acceptance
In observing thousands of patient exams and case presentations, I’ve come across the singular, biggest obstacle dentists have with case acceptance; they assume. They assume patients only want to focus on one thing or they assume patients want to focus on everything. They assume patients...  Read More
Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...  Read More
Posted 2/21/2017 by PravSolankident in World Dental.   |  Comments: 0  |   Views: 22
3 simple and effective ways to give your patient an unforgettable dental treat
Let’s face it, patients don’t look forward in anticipation to visiting a dentist. It is usually a very uncomfortable moment for them and that makes anxious when they step into your office. Apart from the price, many other factors such as the smell of surgery, fear of...  Read More
Posted 11/15/2016 by jessegreen in Dr Jesse Green   |  Comments: 0  |   Views: 96
How To Get Rid Of Cancellations Once And For All
Frustrating aren’t they? Patient cancellations, I mean. You have a full day booked, but then out of the blue people cancel. Or worse. They fail to turn up for appointments. So your full day becomes full of holes. And if you’re not careful, you’ll never see those...  Read More
Posted 8/18/2016 by IversonDental in Digital Dentistry Laboratories   |  Comments: 0  |   Views: 53
How Technology Improves Patient Communication
Technology can be used to improve communication with patients, sometimes in simple ways. This could mean adding phone lines to be able to accommodate more calls at once or creating a well-designed and up-to-date website that can convey important information to both potential and...  Read More
Posted 5/23/2016 by IversonDental in Digital Dentistry Laboratories   |  Comments: 0  |   Views: 535
The Importance of Effective Communication Between the Dentist and Dental Lab
“Communication is the key to success in cosmetic dentistry/laboratory relations”5. To accurately fabricate dental restorations, effective communication needs to exist between the dental lab and the dentist to ultimately provide dental patients with the best dental care. The...  Read More
How Your Body Language is Alienating Your Team and Repelling Your Clients
Maybe it's actually NOT what you are saying. Your non-verbal communication is speaking louder than the words coming out of your mouth. Over 2/3rds of your communication is non-verbal, over half is specific body language. Think you might need to know what you are really saying to those you work with...  Read More
Creating a Culture of Success: The Culture Equation- Audio
Building a culture in your office On a recent Dentistry Uncensored podcast with Dr. Farran, Dino Watt, The Relationship Expert discussed how to build a deliberate culture that you want in an office instead of a...  Read More
The 3 Most Important Relationships That Will Transform Your Practice: Audio
The 3 Most Important Relationships that will Trans If a dentists entire business is built on relationships, why don't we focus more on how to build them stronger? In this training, requested by Dr. Farran, practice...  Read More
Understanding How Your Body Language is Effecting Your Practice- Audio
Understanding your Body Language Maybe it's actually NOT what you are saying. Your non-verbal communication is speaking louder than the words coming out of your mouth. Over 2/3rds of your communication is non-verbal,...  Read More
Posted 12/5/2015 by Michael Melkers in On the Cusp-with Dr. Michael Melkers   |  Comments: 0  |   Views: 96
Commitment, Improvement…& Cutting Yourself a Break
It really shouldn’t come as any surprise- but it still catches me off guard at courses. I see the reaction from attendees but I also catch myself having the same reaction even after 20 years of clinical practice and over 12 years of teaching. We attend courses to be inspired, increase our...  Read More
Posted 8/18/2015 by KimBleiweiss in Lean Dental Practice & Inventory Management   |  Comments: 0  |   Views: 159
Leadership in the Dental Office: Understanding Personality Types
Leadership in the Dental Practice Understanding Personality Types August, 2015 “The makeup is simply an extension of the personality and colors, clothing, makeup all express something.” Gene Simmons “I told my psychiatrist that everyone hates me. He said I was being...  Read More
Posted 8/4/2015 by Reza Izadi DDS in Denteractive   |  Comments: 0  |   Views: 70
Creating Harmony in Dental Care
The age of digital dentistry is here andis a platform to improve communication and collaboration between dentists and patients. Until recently, educating the public regarding oral health, or available dental care options, had been challenging: the subject was minimally taught in schools, there...  Read More
Posted 7/1/2015 by KimBleiweiss in Lean Dental Practice & Inventory Management   |  Comments: 0  |   Views: 133
Leadership in the Dental Practice: Retaining Valuable Employees
As long as the world is turning and spinning, we're gonna be dizzy and we're gonna make mistakes. Mel Brooks I’m not sure I agree with you a hundred percent on your police work there, Lou. Marge Gunderson, Fargo (1996) In this series of blogs, we’re discussing Leadership. In June,...  Read More
Posted 6/2/2015 by KimBleiweiss in Lean Dental Practice & Inventory Management   |  Comments: 0  |   Views: 91
Leadership in the Dental Practice - Recognizing & Meeting Needs
Leadership in the Dental Practice Recognizing and Meeting Needs June, 2015 "And I-I said, I don't care if they lay me off, either. Because I told, I told Bill that if they move my desk one more time, then, then I'm, I'm quitting. I'm going to quit. And, and I told Don too, because they've...  Read More
Posted 5/12/2015 by Dpamdjk in TIPS for ENTREPRENEURS!   |  Comments: 0  |   Views: 80
Entrepreneur's TIP #9:  How To Say What Must Be Said
Have you ever been ina situation where someone else has made the decision for you as to what you should or should not be doing? It usually does not sit well with us. It's not that they are requesting us to do something illegal or unethical. It's more that, in their opinion, what they request or...  Read More
Posted 3/26/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 170
Dental Practice Management: Communication, Influence, Leadership
"Leadership is the art of getting someone else to do something you want done because he wants to do it" --Dwight Eisenhower According to Webster’s Dictionary, communication is "A process by which information is exchanged between individuals through a common system of symbols, signs, or...  Read More
Posted 3/9/2015 by Karoline Biami in Dental Hygiene Boost   |  Comments: 0  |   Views: 276
Stop Passing the Buck, Start Passing the Baton
This article originally appeared on At the heart of any good business is great communication. Never is that statement truer than in the dental practice, and it is especially true for front office team members and the hygiene department. Effective communication between these two essential parts...  Read More
Posted 10/15/2014 by dunnmktg in The Dunn Show   |  Comments: 0  |   Views: 1197
[DIAGRAM] Core Elements of Effective Communication
Effective communication can sometimes be challenging. As a marketeer, I spend a lot of time and brain energy focused on how best to convey sometimes complex topics or teach intricate concepts. I have found it helpful to think of communication itself as the arrangement of three core elements:...  Read More
Posted 9/1/2014 by Greg Auerbach, MBA in Practice Transitions Made Perfect   |  Comments: 0  |   Views: 324
Staff in Transition: Early Communication
Don’t wait: Early communication is key The new dentist has the responsibility to enter into the practice with a planned strategy to address the uncertainties and anxieties the team will have. This is not a time for a “wait and see” approach. The new dentist must plan, prior to...  Read More
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