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Stay in Touch: Personalized Communication with Your Patients
As the office manager of a paperless office that utilizes all the latest technology available to our industry, I was shocked when I heard nearly one-third of the dental offices in the United States do not use any appointment reminder service to help confirm patients. Our office has worked with an...Read More
Schedule Makeover: From Reactive to Proactive
The schedule causes the greatest amount of stress in a dental office. The one thing we know about the schedule is no matter what we do, no matter how often we confirm, regardless of how much we plan there will be changes in the schedule. There will always be people who run late, doctors who run...Read More
Posted 1/9/2017 by Mark D in Dental Marketing Mastery with Howie and Mark   |  Comments: 0  |   Views: 21
#35: 2017 Resolutions. Three Easy Commitments to Make.
The new year is upon us, so what is your practice going to focus on? In this episode of Dental Marketing Mastery, we explain three easy, proven, FREE commitments that your office can make to convert more new patients. Listen Podcast Highlights: Calling new patients the same day they...Read More
Posted 12/28/2016 by Mark D in Dental Marketing Mastery with Howie and Mark   |  Comments: 0  |   Views: 21
#34: The Boogieman of Dentistry | Dental Marketing Mastery with Howie Horrocks and Mark Dilatush
Allow patients to schedule their own appointments online? MADNESS! Or is it? In this episode of Dental Marketing Mastery, we explore the pros and cons of online scheduling and debunk the myths surrounding this controversial subject. Listen Podcast highlights: The two crowds in...Read More
The Best Way to Use a Quick Fill / Short Call List
The Best Way to Use a Quick Fill / Short Call List Every type of dental scheduling software has some form of a quick fill list or short call list. This is basically a list of patient appointments that have been cancelled and/or patients who have said they want a call if an appointment opens up...Read More
Posted 8/15/2016 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 224
Ten Proven Steps to Reduce Cancellations and No-Shows in your Dental Practice
When it comes to cutting down on cancellations and no-shows, there are similar but different protocols for 1) new patients, 2) patients due for recare, 3) patients past due for recare, 4) patients scheduled for operative, and 5) patients who broke their appointment for operative. Here are 10 tips...Read More
Posted 6/1/2016 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 220
 What type of people cancel and no-show to their dental appointments?
An engaged dental team can start to predict which patients will cancel or not show up for their dental appointments. No practice wants too many of these types of patients. It becomes vital for the scheduling coordinator to be able to identify these patients so that the dental team can confirm their...Read More
Posted 3/16/2016 by Laura Maly in Dental Marketing with Laura   |  Comments: 3  |   Views: 428
GENERATING ONLINE APPOINTMENTS- MY REVIEW OF LOCALMED
Local Med Recommendation What is LocalMed? (As said by LocalMed with adaptation) LocalMed is a website plug-in for dental websites that allows patients to find and make dental appointments online for free. Find a Dentist: Use LocalMed to find a local dentist. Filter by...Read More
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 232
Consultant Tip: Ask the Right Kind of Questions When Scheduling
. 1. As a first or opening question, use one to which the person will readily agree, such as these: "You do want to be put on recall, don’t you?" 2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot...Read More
Posted 6/29/2015 by DrDaMa in The Relentless Dentist Show w/ Drs. David & Karah Maloley   |  Comments: 0  |   Views: 539
Sandy Pardue: Are your Appointments Broken?  [Relentless Dentist Top 10 Series]
#1 Podcast: Sandy Pardue on Broken Appointments We are re-releasing our most popular Relentless Dentist podcast episodes onto this DentalTown Podcast thread. Our #1 most listened episode is a value-packed...Read More
Posted 4/12/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 204
The Two Most Important Things You Need To Do Before Throwing More Money At Marketing
“We’ve got some spaces in our book….” Have you ever looked at your appointment schedule, doctors, and uttered these words? Recently? Spaces you know that are looming, and are going to be difficult to fill. And then you say: “It’s just a...Read More
Posted 2/6/2015 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 532
Answering the phone. It's just not enough anymore.
Posted on Said the busy mom, calling on her lunch hour to schedule her children’s next cleaning appointments, only to receive a long winded VM at the dental practice, not only detailing their business hours of every second/every day but advising that said busy mom chose...Read More
Posted 12/15/2014 by Jill Kring Carter aka Practice Prudence™ in Practice Prudence ™   |  Comments: 0  |   Views: 75
You CAN Schedule with Integrity!
This effort is phenomenal. Their 'Scheduling College' puts the focus back on scheduling with a smile, honesty and respect - integrity. Stop LOSING new patients who don't reappoint when they realize they've been had (by the deceitful ways some 'experts' are teaching your FD staff). Stop losing...Read More
Posted 12/15/2014 by Jill Kring Carter aka Practice Prudence™ in Practice Prudence ™   |  Comments: 1  |   Views: 99
Scheduling with Integrity
Tired of that 'OTHER' scheduling program that won't stop hounding your staff on the phones? Refuse to deal with such tactics, which include questionable at best tactics for getting patients to schedule as well. Schedule with Integrity Check out this article, and make the...Read More
Posted 11/29/2014 by DrDaMa in The Relentless Dentist Show w/ Drs. David & Karah Maloley   |  Comments: 0  |   Views: 707
Sandy Pardue: Are your appointments broken?
Top Quotes from Sandy Pardue: The biggest reasons for broken appointments are: no real concrete financial arrangements, the patient just doesn't value the service, and the appointment wasn't really confirmed properly. When the patient starts asking questions, and if those...Read More
Posted 10/8/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 143
BOOM! BOOM! Shake the 2014 room!
2014 DRIVE FOR SUCCESS CHALLENGE! Ronald F. Arndt, DDS, MBA, MAGD, MCC - The Dental Coach Mary Beth Bajornas, CEO, DSS, CMT, VA "Procrastination is the art of keeping up with yesterday." Procrastination is the line that divides the 4% from the 96% of the health care professionals that reach...Read More
Posted 10/2/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 385
Improve Successful Scheduling? MAKE A NOTE!
Notes. You can never have too many. You can always have not enough (and most do). Having consistent detailed notes attached to every patient, every appointment, every treatment plan, every broken appointment, every family file and every insurance description will not only make your...Read More
Posted 8/12/2014 by kancityshuffle in Hacking Dental   |  Comments: 0  |   Views: 867
Why did Facebook make you download Messenger? And why your practice should care!
Facebook recently required it’s users (me, you, over a billion others) to download their Messenger app if you wanted to continue to chat with your friends. This means you can no longer phone chat with your friends in your Facebook app as you always have, instead you need ANOTHER app. Look at...Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 18736
Consultant Tip: Filling Short-Notice Changes
If the Scheduling Coordinator just can't prevent a change in the schedule, the next best thing is that any changes in the schedule be filled immediately. This means that if a patient says they can't make it tomorrow, you need to fill that slot before tomorrow gets here and you are all standing...Read More
Posted 6/24/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 101
Consultant Tip: A Boost While the Doctor is Out
When the doctor is out of the office for any reason, such as attending a continuing education seminar, it is a great opportunity for the entire office staff to team up and bolster the appointment book with recalls, incomplete treatment, reactivations[patients that have not been in for 13 months or...Read More
Posted 6/8/2014 by Kevin Tighe in Cambridge Dental Consultants   |  Comments: 0  |   Views: 609
Protocol for Calling Patients Who Did Not Schedule
1. Review the patient’s chart before calling so you know the last treatment they received or what that they need as well as what family members might have been seen. 2. Use the information in #1 when you call to show them that an effort was made to know about them and their family. Show...Read More
Posted 1/29/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 56101
Hi. My name is Consistency. Want to hang out?
con·sist·en·cy conformity in the application of something, typically that which is necessary for the sake of logic, accuracy, or fairness. the achievement of a level of performance that does not vary greatly in quality over time. Consistency. We’ve all heard about how...Read More
Posted 11/14/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 1216
Your Appointment Book is Costing You Money!! Can You Fix It?
One of the frustrations of a solo dental practitioner is the production in his dental office on the days when he is away or absent from the office. This includes the days each week that the dentist may choose to not work at his dental office, as well as time off for vacation...Read More

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