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Get in the Dental Game and Edge Over the Competition
I have been in dentistry a little over 15 years now and I know some of you reading this have been in significantly longer than me and I am certain you would have a lot to add to the challenges we have seen and will see in dentistry. We have seen changes with how dental insurance coverage has...Read More
Posted 2/11/2017 by Sheri Jolly in Dental Support Essentials   |  Comments: 0  |   Views: 35
FRONT DESK STAFF:From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with THE LIFELINE OF THE DENTAL PRACTICE
From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with patients before a patient even lands in the dentist chair. As the first and last interaction with patients, and a multitude of duties in between, those...Read More
It's a Numbers Game
As a profession, we have a lot of different views about the concept of selling. Some feel that we are healthcare providers and we shouldn’t need to sell. Others believe that if we don’t sell, we won’t help many of our patients. Finally, there are those that don’t necessarily...Read More
The Best Way to Use a Quick Fill / Short Call List
The Best Way to Use a Quick Fill / Short Call List Every type of dental scheduling software has some form of a quick fill list or short call list. This is basically a list of patient appointments that have been cancelled and/or patients who have said they want a call if an appointment opens up...Read More
Tips for the Perfect Dental Practice Voicemail Message
Outline to A Great Voicemail Message It is not our recommendation to let any patient reach your voicemail but of course, we do not expect your office phones to be answered 24 hours a day. There are going to be times when people reach your message, whether they call at night or weekend. It is...Read More
Posted 9/12/2016 by Dr Anissa Holmes in Delivering WOW...Creating Massive Results for Dentists   |  Comments: 0  |   Views: 74
How to Get Your Front Office to Rock with Laura Hatch
Laura is the owner of Front Office Rocks, the leader in web-based front office training for dental practices, founded to help and train fellow dental practices and teams. She has managed two fee for service scratch practices, which under her management have both grown to million dollar...Read More
Posted 1/5/2016 by JVanHorn in DentistMetrics   |  Comments: 0  |   Views: 78
Ep. 23 - How To Build A Highly Efficient Practice with Dr. Gina Dorfman
Episode 23: How To Build A Highly Efficient Practi Content originally appeared at: http://dentistmetrics.com/ep-23-how-to-build-a-highly-efficient-practice-with-dr-gina-dorfman/ . Read More
Posted 12/4/2015 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 551
Five Common Responses Dental Staff Members Typically Use On The Phones That Actually Drive New Patients Away!
Every day in every Dental Office the phone rings with a New Patient Enquiry Call. And our staff are driving those enquiries away…. The phone rings and it is someone wanting to book in with us, and our receptionist is turning the caller off, and turning them away. Not on...Read More
Posted 8/19/2015 by JVanHorn in DentistMetrics   |  Comments: 0  |   Views: 113
Episode 5: How To Spend Less Than 5% Of Your Time Managing Your Dental Practice with Dr. Tuan Pham - Start Your Dental Practice with Jonathan VanHorn
Episode 5: How To Spend Less Than 5% Of Your Time Content originally appeared at: http://dentistmetrics.com/how-to-spend-less-than-5-of-your-time-managing-your-dental-practice/Read More
Posted 6/12/2015 by wmjankowski in CEODentist - Elevate Yourself!   |  Comments: 0  |   Views: 608
Dental Office Phone Etiquette: Does Your Practice Make the Cut? – Part I
When a new patient seeks out your dental office, it may be for any number of reasons. She is likely a woman, and she is probably calling you for one of the five following reasons: She is new to the area, She had a bad experience somewhere else and needs a new dentist, She has...Read More
Posted 4/9/2015 by howard in Dentistry Uncensored with Howard Farran   |  Comments: 3  |   Views: 1052
Solving the Insurance Puzzle with Jill Coon, RDH : Howard Speaks Podcast #64
Most dental offices think they have insurance under control, but often there are thousands of dollars slipping through the cracks. Listen as Jill describes specific systems and training to maximize reimbursement and minimize accounts receivable. Stream Audio Here: ...Read More
Posted 3/7/2015 by GrayMoore in Tips For Dentists and Dental Industry News   |  Comments: 0  |   Views: 987
8 Tips For Front Office Managers At Dental Practice
Some dentists find it hard to view the dental practice as a business instead of a service. This may be because they see the need to help people rather than focusing totally on making a lucrative income. That may be a wonderful paradigm, but with that kind of attitude, you may find it difficult to...Read More
Categories: dental front office
Posted 2/6/2015 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 484
Answering the phone. It's just not enough anymore.
Posted on Said the busy mom, calling on her lunch hour to schedule her children’s next cleaning appointments, only to receive a long winded VM at the dental practice, not only detailing their business hours of every second/every day but advising that said busy mom chose...Read More
Posted 11/17/2014 by dentalattorney in The Overlooked Basics   |  Comments: 0  |   Views: 150
Cyber Security for Dental Practices
The provision of healthcare is changing at a rapid pace as healthcare providers endeavor to maintain maximum efficiency while navigating the technology rich climate. As a result of the reliance on electronic data, dental offices have become vulnerable to cyber security threats. The growing volume...Read More
Posted 10/8/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 131
BOOM! BOOM! Shake the 2014 room!
2014 DRIVE FOR SUCCESS CHALLENGE! Ronald F. Arndt, DDS, MBA, MAGD, MCC - The Dental Coach Mary Beth Bajornas, CEO, DSS, CMT, VA "Procrastination is the art of keeping up with yesterday." Procrastination is the line that divides the 4% from the 96% of the health care professionals that reach...Read More
Posted 9/15/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 0  |   Views: 187
STAND OUT or STEP ASIDE
Posted on Either STAND OUT or STEP ASIDE If your practice isn’t the one to STAND OUT, you will be forced to STEP ASIDE to the practice that is. To a typical patient, a dentist is a dentist, a filling is a filling and a cleaning is a cleaning. What is the one thing...Read More
Posted 7/30/2014 by kancityshuffle in Hacking Dental   |  Comments: 0  |   Views: 1282
6 meditations you could be doing at the office right now
Untitled Document Have you ever heard about LSD in the 60’s? In places like Golden Gate Park, someone with a microphone would lead a group through a series of visualizations, telling the audience what to focus upon to alter their...Read More
Posted 1/29/2014 by Mary Beth Bajornas in Maximizing Scheduling Opportunity   |  Comments: 1  |   Views: 56086
Hi. My name is Consistency. Want to hang out?
con·sist·en·cy conformity in the application of something, typically that which is necessary for the sake of logic, accuracy, or fairness. the achievement of a level of performance that does not vary greatly in quality over time. Consistency. We’ve all heard about how...Read More
Posted 11/14/2013 by Dr David Moffet in Dr David Moffet's Ultimate Patient Experience Blog   |  Comments: 0  |   Views: 1191
Your Appointment Book is Costing You Money!! Can You Fix It?
One of the frustrations of a solo dental practitioner is the production in his dental office on the days when he is away or absent from the office. This includes the days each week that the dentist may choose to not work at his dental office, as well as time off for vacation...Read More
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