Dental Law - What You Need To Know
Dental Law - What You Need To Know
A summary of what every dental practice owner should know and implement in the day to day operations of their practice.
dentalattorney

Handling Patient Complaints

Handling Patient Complaints

5/10/2018 7:53:54 AM   |   Comments: 0   |   Views: 115

·        Identify one individual as the primary person to handle complaints.

·        Conduct staff training.

·        Be sure to convey concern and avoid being judgmental.

·        Keep your written responses concise and simple.

·        Maintain copies of correspondence and document conversations in the patient's chart. Quote the patient when documenting their concerns.



OBERMAN LAW FIRM 

Stuart J. Oberman, Esq handles a wide range of legal issues for the dental profession including cyber security breaches, employment law, practice sales, OSHA, and HIPAA compliance, real estate transactions, lease agreements, noncompete agreements, dental board complaints, and professional corporations.
 
For questions or comments 
regarding this article 
please call (770) 554-1400
or visit 
www.obermanlaw.com
 
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