Cambridge Dental Consultants
Cambridge Dental Consultants
Dental Practice Management Articles
Blog By:
Kevin Tighe
Kevin Tighe

Practice Organization

Practice Organization

11/26/2013 8:42:15 AM   |   Comments: 0   |   Views: 4978
Organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process:

a. New Patients
b. Returning Patients
c. Emergency Patients

When I begin with a new client I evaluate where the weak links are in handling new, returning and emergency patients.  I then systematically strengthen each of the weak links through training. 

The following functions are a few examples of where weak links are often discovered:

a. New Patient phone calls
b. Processing new patients
c. Financial arrangements
d. Patient retention
e. Scheduling (low production days, no shows, cancels, etc.)
f.  Little or no effective internal marketing

Often there are functions not even being done such as running an effective morning huddle or doing quality control (correction) of employees. I also evaluates your staff's strengths and weaknesses as staff are sometimes not positioned correctly. Another key is to ensure that specific functions are assigned to specific staff so there is accountability and eliminating overlapping functions.

That's how to organize a practice in a nut shell.

Cambridge Dental Consultants
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