Keen Practice
Useful lifehacks to run a dental practice
Iryna Shevchuk

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If you are using any of the automated reminders software, you probably have email addresses for most of the patients. But if you are just starting, are low tech or simply not ready to invest into such a system (we don’t use it yet, for example), then it’s still important to collect email addresses....  Read More
A couple years ago we had no clear system for organizing our reminders. The doctor could verbally leave a task for a busy scheduling coordinator and it might slip from her memory. Or a scheduling coordinator could mention something to a busy doctor, and it might slip from his memory. We wanted to...  Read More
In my previous post I wrote about the power of personalized handwritten notes. Today, I want to use the example of "thank you for referral" to demonstrate how you can create a system for everything you do in the office. You need systems to be consistent True, the idea of handwritten notes is a very...  Read More
Do you often get handwritten "thank you" notes from people? You probably do get a couple here and there from some especially grateful patients. How does it feel? To me it always feel special. A person bothered to find a nice card, to find some time, to hand write and to mail it. I still keep "thank...  Read More
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