Dental Support Essentials
Dental Support Essentials
Dental Support Essentials goal is to give the Dentist and the office staff the tools to run a successful dental practice by helping them find ways to spend more time on patient relationships and less time bogged down in administrative tasks.
Blog By:
Sheri Jolly
Sheri Jolly

How do you protect your accounts receivables from staff turnover?
The problem of finding and keeping good help is a common conversation among dentists these days.  Stories circulate of one person leaving and all of the sudden collections is down, candidates scheduling interviews and not showing up, and the staff telling the dentist they just can’t get it all done...  Read More
Pre-Authorization vs. Predetermination
Ever wish a tech company would develop an app like Mapquest or Waze to navigate your dental staff and your patients through the maze of insurance claim complexity? Even the terminology is challenging!  PREAUTHORIZATION. PREDETERMINATION. PRE-ESTIMATE OF BENEFITS. These terms are very confusing...  Read More
Is Dental Insurance Eligibility Taking Too Much Time?
Did you know checking your patient’s dental insurance eligibility (ahead of their appointment) takes an average of two hours a day? That’s at least 10 hours a week or 40 hours a month, at a minimum. Spending ¼ of an 8-hour day making phone calls, checking websites, and digging...  Read More
Top 5 Reasons Your Dental Claims Aren’t Getting Paid
Are you looking to increase your dental practice cash flow? One area of business that heavily impacts monthly production is the dental insurance claim process. A very time-consuming, tedious process, dental claims may not be getting paid due to several reasons, but almost always begins with lack of...  Read More
Top 5 Reasons to Outsource Dental Billing
Is your dental practice experiencing a low collections rate or low morale due to overworked staff? As the practice owner, you may recognize things need to change but feel stuck and don’t know where to begin. Don’t fret! An effective, non-invasive solution of outsourcing billing and...  Read More
4 Keys to Help Protect Your Dental Practice
It used to be that dental offices existed as their own little island. The same five employees would stay for 20 years and personal and professional lines could become blurred. From dentists giving their employees loans to babysitting each other’s children, dental office staff interacted as an...  Read More
Short-Sighted Solutions to Dental Practice Problems
Short-Sighted Solutions to Dental Practice Problems Time and time again, I’ve worked with (and in) dental practices that employ one-day solutions to fix staffing issues. Whether a dental practice is over or under staffed, this is a common problem area dentists like to throw money at and hope...  Read More
Top Ten Myths heard from the dental chair
If you’ve worked in a dental office across any position – from a dental assistant, hygienist, or front office staff member – you’ve likely heard some eye-brow raising comments and stories from dental patients. Patients hold these beliefs about the dentist or general oral...  Read More
Keeping Your Patients Safe: Proper Dental Practice Infection Control Procedures
Proper infection control is a top priority of any dental practice to ensure the health of a patient is not compromised and to prevent the spread of disease and germs. Each dental practice must meet compliance and standards outlined by their state dental board. Achieving infection control is just...  Read More
How to Leverage the Top 3 Underutilized Dental Practice Resources
One of the most common themes I encounter when evaluating a dental practice’s existing billing, scheduling, and management operations is the misconception that hiring additional staff or purchasing new technology is the go-to solution for solving areas that need improvement. When really the...  Read More
Keeping things running smoothly even when you have a slow month
Twelve months, 52 weeks, 365 days. A calendar year offers endless opportunities to deliver excellent personalized dental care to individuals, families, and communities. As we all know, life happens, schedules change, vacations and holiday breaks occur, and dental care may not be top of mind for...  Read More
Over the past few weeks, I’ve detailed the ins-and-outs of the dental provider credentialing process – a painstaking, time intensive, detailed, and necessary procedure for the modern 21st century dentist to stay competitive and offer dental care to an expanded in-demand patient base....  Read More
Dental Provider Credentialing 101: Common Application Mistakes to Avoid
As discussed in part one and two of my dental providing credentialing blog series, it’s important to fully understand the implications of providing in-network vs. out-of-network care, allow ample time for the application process and take a detailed, thorough approach with the insurance...  Read More
Dental Provider Credentialing 101: Application Process & Insurance Inquiries
Last week, I gave a full rundown of and outlined initial steps to get you started and make a confident decision to provide in-network or out-of-network patient care. There are often two categories aligned with the dental credentialing process when establishing or joining a dental practice –...  Read More
Dental Provider Credentialing 101: Part I
As dentists start their career and establish, join, or take over a dental practice, there is always an elephant in the room that needs to be addressed and decided upon: to be credentialed or not to be credentialed? To answer that question, let’s define the basics of dental credentialing...  Read More
Common Dental Insurance Pitfalls to Avoid Part 2
Post-Appointment Dental Insurance Claim Management Checklist The patient’s dental appointment wraps up, they’ve received a comprehensive detailed treatment plan with all insurance implications identified, and the patient has made a confident and informed decision to proceed with the...  Read More
Common Dental Insurance Pitfalls to Avoid
Insurance helps the public access health and dental services at a more affordable cost. It’s a necessary component to the healthcare industry and economy. The work required for effective dental insurance management and processing requires strong tact in thorough investigation and research...  Read More
Fall In Love with Your Accounts Receivables Process
Managing the accounts receivable department can often become a thorn in a dentist’s side. Beyond the patient care, it’s the accounting details, process, and management that can have a deep, lasting impact on a practice’s day-to-day operations and overall success. It’s...  Read More
FRONT DESK STAFF:From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with THE LIFELINE OF THE DENTAL PRACTICE
From appointment setting to a warm in-office welcome, front desk staff has the opportunity to make a lasting impression (positive or negative) with patients before a patient even lands in the dentist chair. As the first and last interaction with patients, and a multitude of duties in between, those...  Read More
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