Drive revenue and efficiency
Solutionreach, a cloud-based patient-relationship management (PRM) solution, has been helping dental practices make it easy for patients since 2001 with automated appointment reminders. Today, Solutionreach offers additional automated features to communicate with existing patients, attract new patients, manage online reputations and reactivate lost patients.
While offering simplicity and convenience is essential, it can also be time-consuming for practice staff. Solutionreach integrates with existing systems to eliminate manual information searches, data entry and phone calling, so staff can concentrate on delivering the right message to the right patients at the right time.
Reduce no-shows and
eliminate schedule gaps
Over the years, Solutionreach has greatly expanded in size and solutions, but ensuring practice schedules are full remains the foundation of its PRM technology. The company offers unlimited patient messages to landline or mobile phones, in addition to text and email, for one price. Those messages include reminders, confirmations, birthday or holiday wishes, and new service marketing updates.
Messages also include open-appointment notifications. Through Solutionreach’s ASAP messaging feature, patients who want an appointment as soon as possible are alerted of newly available slots. They can easily accept the new appointment date through their smartphone or desktop computer, just as they can for confirming existing appointments.
Both of these solutions take the burden off staff for making phone calls and leaving voicemails. The result is a more efficient, productive and profitable practice with more satisfied patients who feel their practice cares about them and their dental health.
Improve recall, generate new patients
Improving patient recall can increase practice revenue, but reactivating patients can be a drain on practice resources or require too much effort from the busy, inactivated patients. Solutionreach offers tools that automatically message patients when they’re due for services, while also routinely messaging them after the missed date and directing them to schedule new appointment onlines. The solution will also track how many patients the practice is seeing because of the automated messages.
To help prevent patient attrition, Solutionreach offers customizable, automated or on-demand patient satisfaction surveys to obtain feedback, solidify patient relationships and improve the overall patient experience.
Manage your online reputation
More than 90 percent of consumers say they read online reviews such as Yelp or Google Places, and 40 percent will form an opinion about a business after reading just one review. Solutionreach helps attract potential patients using these sites with automated online reputation-management tools that not alert the practice when a new review has been posted and helps populate the sites with real, positive reviews from patients.
Solutionreach further helps manage the practice’s online reputation by supplying practices with content for Facebook and Twitter. Practices can reach existing and prospective patients through social media with valuable information, special promotions, patient reviews and video testimonials, and even appointment acceptance (via Facebook).
Continuing the connection
Combined, the myriad of integrated tools and unlimited live customer support from Solutionreach revolutionizes patient relationships, optimizes the patient experience and makes every patient feel like the only patient.